Tim Hortons — Restaurant in Oshawa

This location, 2680 North Simcoe is a disaster when it comes to service. You use the mobile app to get your order fast and promptly, however it’s anything but. You order and wait to get your order in the restaurant and you keep waiting until someone finds it convenient to ask you what you are waiting for. If and when they do, that is when they look at the screen to know what you ordered and then work on it.

So on a Sunday afternoon I ordered using the mobile app and go to the restaurant to pick up the order. It was busy and there were couple of people waiting on the side for their ordered stuff. This white dude and I’m mentioning race here as there are a lot of others working here and people automatically think it’s the other race that is incompetent and inefficient. So this white dude was talking to a lady who had like 3 or 4 kids with her. There are ppl waiting to be served and I can see this dudes colleagues look at him every once in a while expecting him to finish off his tete-e-tete with this lady and start yo work and contribute. He was with her for a good 10 minutes and that is a long effin time as lot of customers could be served and backlog cleared. But no, he had to socialize while at work.

All in all the service needs to be improved. There is a screen on the wall that should tell the customers the status of their order. However this screen is not working and I feel it’s deliberately switched off. Service needs to be improved and it’s not rocket science, it’s a coffee shop and all kinds of technology exists to make the service better and efficient, it’s just that people working are not following proper protocol. Sometimes you find baristas just hanging around in the kitchen while there is only one person serving in the front with a backlog of orders and people waiting. Most times they are not able to tell who ordered what after taking the order and asking the person to eait on the side. The person keeps waiting and then loses patience and reminds them that he is waiting for his order to be served. This does not happen in a well run joint and the reason why this is happening is because the manager is not efficient and clueless. If it was me, I’d fire them for their lack of interest and...

I had an incredibly disappointing and frustrating experience at this location. While some staff members are great, there are certain individuals who repeatedly cause issues. I ordered a loaded cilantro crispy chicken bowl, a crispy chicken wrap, and a turkey sandwich. Without hesitation, the employee told me they didn’t have any crispy chicken available, as if there was absolutely none left. When I asked how long it would take to make some, he initially said 12 minutes, then changed his mind and told me to come inside to place the order instead. This was baffling, as I was already in the drive-thru—why on earth would I need to come inside?

After placing my order, I was told to park, which I understood. However, after waiting 20-30 minutes, no one bothered to bring out my food. I had to go through the drive-thru line again, only to be handed food that was not only softened but also seemed to have been sitting there for an extended period. The loaded bowl was nearly empty, extremely light, and the carton was wet and soggy.

This location routinely makes excuses when trying to order wraps or chicken later in the day. They often claim these items aren’t available, even though they’re supposed to be made to order. When you do manage to order them, you’re left waiting for 20-30 minutes in the parking lot, with the staff showing zero urgency or regard for customer satisfaction.

To top it off, while parked, I witnessed an employee use his entire palm to wipe or touch his mouth/face and then proceed to handle a Tim Hortons cup with that same palm before placing it on someone’s drink. The lack of basic hygiene was absolutely appalling and incredibly concerning.

This kind of service is utterly unacceptable and reflects terribly on the Tim Hortons brand. I sincerely hope management takes immediate action to address the recurring issues with certain staff members at this location, as this behavior is beyond frustrating and undermines the trust customers should have in...

Always packed, drive through had about 15 cars between the two lanes so I went in. Lineup inside as well, the 2 self checkout machines are awkwardly placed in the lineup and a girl in front of me tried to use it and said it was broken. I tried when I got to it and it was very un-intuitive. You scan the app code when it asks but it gives issues and eventually seems like it's taking it but asks if you really want to do that...of course I want to because I clicked to scan and then gave it a barcode so it knows its me...which at the end of the order it asks what name I'd like to put on the order...I just scanned the QR code for my profile...Tim's has that info already...that part seemed redundant...when it asked for name again I figured it wasn't taking the code so I go to order at the register. She took my order fine and gave me my coffee but then I waited 15 minutes for a plain croissant toasted with butter...lady in front of me brought back sandwiches twice because they were the wrong thing...they took it back and apologized both times but didn't care to think oh that must be someone else's order (mine) maybe we should make it again or ask if anyone was waiting for the product they just got back from the wrong customer so they know to make mine again...I ask the cashier who helped me if it's still coming because this whole time there haven't been any orders showing on the screen under "now making" or "now brewing"...cashier says she's not running Deli so she doesn't know and leaves it at that...great customer service...I ask someone else and they finally confirm there's no order like that and they'll make it...so yeah my order did get given to the...