Domino's Pizza — Restaurant in Ottawa

I placed an order for a large cheese pizza, garlic dipping sauces, & boneless chicken wings. The order arrived with the dipping sauces, without the wings & with a completely incorrect pizza. This was discovered after I already paid for the order, plus tip, & the $1 transaction fee, using the debit machine. The delivery person called the store; we were told to keep the pizza & they would return with our correct order. We kept the pizza but did not eat it as it was a very specific order & not to our liking. About 40 minutes later our order finally arrived with the pizza, but without the wings. At this point we just wanted our money back. The same driver called the store and was told to give us a refund of $8.99 for the wings. The driver did not have this cash on him & told us he or someone else would return with the money. About an hour and 40 minutes after the initial order I called the store & was told the order had been cancelled. I explained the situation & that at this point I wanted a full refund. I was offered only $14 for the pizza, after I spent almost $30 & hadn’t received half the order. They finally agreed to reimburse me $25. At around 2 a.m. someone came with my money, but wouldn’t ring so we had to go to the lobby. No one apologized and no one took responsibility. I filled out a customer service complaint form & received a response from the franchise owner, Jeremy Bond. He offered to credit my account with a free large pizza, which I thought was fair. The next night I called to take advantage of my free pizza but was told they would not be able to deliver it because there was a minimum of a $10 purchase in order to have something delivered. Because the pizza was free it did not count towards the delivery. I contacted Jeremy & explained the situation. He was very apologetic & asked what he could do to rectify the situation. I explained that receiving my initial order for free would be satisfactory. I was able to place this order the same night without any issues. Last night, against our better judgement, my boyfriend & I decided to give Dominos another try. We ordered two medium pizzas, three garlic dipping sauces, & cheesy bread with marina sauce. This time before I paid for the order I asked to inspect it given what happened last time. The three dipping sauces were missing.His response was, “I don’t know what to tell you. I’m just the driver.” I asked that he call considering this was the store’s fault, yet again. He handed the phone to my boyfriend. It appears the driver told the store we refused to pay for the order. This is simply not true. We said we would not pay until we received the complete order. As it turns out, the person on the phone claimed to be the franchise owner, Jeremy Bond. He said we had to pay and they would bring the sauces or he would take the price of the sauces off the cost of the order. Given, our previous experience, we did not think this was a reasonable solution. We were happy to receive them later & pay for the order upon their arrival. Jeremy also told my boyfriend that we received our last three orders for free which, again, is simply untrue. Jeremy would not let my boyfriend get in a word edgewise on the phone. It got to the point where my boyfriend hung up the phone and gave the driver $20. I acknowledge that this did not cover the cost of the order, nor did we receive the complete order, but at this point I do not believe the service was worth even $20. I immediately emailed Jeremy to explain that I would never order from Dominos again. Jeremy proceeded to blame the situation on my “husband”. My boyfriend responded and Jeremy continued to reply, placing the blame on him. I cannot describe the level of dissatisfaction I feel towards Dominos Pizza. The fact that I took the time to write this lengthy response must illustrate it to some degree. This was the worst customer service I have experienced in my entire life. Dominos will never get my...

I really enjoy Domino's pizza and the pizza from the Preston location is pretty consistently well made, enough that I continue to order from here regularly. Unfortunately, I feel that delivery is the weakest link in the Dominos chain. For instance:

-The tracker is a really neat concept, but the downside of the tracker is that it's exceedingly frustrating to watch the status bar stop at "quality check" for 15+ minutes before it moves to "out for delivery." It often takes forever for delivery from here and by the time the pizza gets here I have to put it in the oven.

-50% of the time the driver does not have the instructions that I left when I placed my order (I.e. Buzzer number and apartment), so they have to call and I usually end up going down to the lobby to pick it up.

-There have been a couple occasions in which the pizza looks like the driver flipped his car, with all the toppings spilled all over the inside of the box and the cheese either stuck to the top of the box, or smushed up against one side of the pizza so 3/8 of the pizza only has sauce.

All in all, not a terrible experience, but there is room for...

Just can't complain about any of the pizzas we have ordered from Domino's other than I need to try different crusts for different pizzas and add the herb shake to some of them and see how well that goes. And Domino's, the lady that delivered our pizzas tonight 2024/03/20 deserves a little something extra in her pay. She not only waited and did not run off like some others might have done because at that time my husband hadn't returned from the corner store and I have difficulty with stairs. When I opened the door she was still there (thank you Jesus) and had a great personality and was completely understanding of the situation...she even carried and brought the order into our apartment for me because that would have been a circus and a half with me trying to carry a fresh out of the oven order up a flight of stairs...lol. Hope she delivers for us again. Tell her thank you for me with a huuugeee hug...