Jonny Canuck's Bar & Grill — Restaurant in Ottawa

This restaurant (specifically the manager Nick) initially refused to offer an exchange for a $22 takeout order of Chicken nachos. Keep in mind we ordered these nachos as takeout, over the phone and paid full price during a time when the nachos were being offered for half price as an eat in special. This was not our first time ordering these nachos at the restaurant, but it was our first time placing a order over the phone with them. In the past we have eaten these chicken nachos at the restaurant in person when astute servers may have seen our brown skin/appearance and recognized we may not eat bacon and asked if we would like to have the bacon removed. Due to these reasons we always assumed the bacon was an extra addition. I recognize the nachos NOT being void of bacon is partially our fault. However, my issue with this incident has to do with the complete lack of empathy management showed us, their customers who have religious/dietary restrictions (a tone which seems to be echoed in their response to the complaint another family member posted earlier). When we got home and opened the nachos and saw bacon we felt so let down and called the restaurant to see why bacon was included in the order. But the manager essentially shrugging his shoulders and said "you should have learned/read our menu better", quite frankly Nick none of us have the time to read and learn the ingredients listed for nachos on the Jonny Canuck's menu verbatim. All you had to do was offer us a new order without bacon when you spoke to us and we would have been more than happy, I mean you were offering the meal for $11 at the time. Its true this restaurant has been in Orleans for the last 12 years, and so has our family. And our family has visited this establishment many times over those 12 years for hockey games, basketball, football games and for meet ups with friends. This experience has left us all really deflated and we will now be taking our business to alternative restaurants like the Clocktower pub and Waverly which are just up the road on Trim. Thanks but no Thanks Jonny Canuck's Orleans (for your chicken bacon nachos and lack of empathy) how very un-Canuck your service and treatment was to us in...

I went there for brunch with my family today around 10:30am (3 of us). I was seated at a table that fits 6 people....soon or later the small round table behind me was avaliable for more than 10 mins and i realized the host had no intension to seat anyone there, then i asked my waitress if it was ok i switched to that smaller table so my table for 6 can be avaliable for other big party. They seems to be confused ... i moved to the smaller one, the table was not even wiped yet. So we ordered our food, as soon as she left with our order, we wanted to change one of our dish from Egg benedict to Montreal smoke meat benedict (basically just added Smoke meat to it and we up sale the food), we waved at her to ask for change if it was not too late, but she said the order had been placed....sounds like she didn't want to do the extra work....but i told it just added on some smoke meat that's all.....she turned around and left ...didn't come back to notify us the change had been made or not.... Food came, Smoke meat was added to the order but she didn't say a word. All our home fries were cold, like sitting in the kitchen for awhile, toast were cold also. She kept coming to our table and asked for how was the food, were you done (we were still eating as she can see it!!)...she was kind of rushing us wanted to give her the table....but i didn't see her asking other tables.....I think she asked 4 times in total and lastly collected our dishes and asked if we wanted the bill..... i said ok, we paid. We were about to leave but i realized I wanted to finish my coffee first, so we sat down again, soon or later she came up to me and asked if i wanted to order something else, i told her i wanted to finish my coffee. I noticed people were waiting for tables, but no other tables were served like ours, kept bugging by the waitress and her attitude was so rude, no professional at all. We were so upset by her services and the food was that great neither. I would not recommend to anyone. Bad...

UPDATE: Even tried to contact the restaurant by email and no answer. I used to love this place. Ah well.

I'm so dissapointed :( I ordered take out today and the food tasted so bad I couldn't even finish 1/4 of it. And I paid 19$ for it too! That might not be a lot to some but to me it's quite a bit on my current budget.

When I called the person on the phone was great, when I went in to pick up the food the staff was also very nice, but again the food was horrible.

I ordered was a pasta dish, there was so little sauce that a huge clump pf pasta was dry and I mean was still beige colored dry. The only sauce I saw was a thin layer underneath the cheese. The pasta also seemed stale, it tasted like if I had made some at home and left it in a tupperware for a few days then heated it up for leftovers. I understand cooking pasta ahead of time to make the dinner rush faster but I really don't think it should have taste like it did. Also, some pieces of pasta were stuck together, if you've cooked pasta before you know what happens when you leave it in a tupperware/contained for a few days. Some of the spaghetti strands sticks together and make like a "pasta sausage", there was some of that in here too. Clumps of dry pasta which wouldn't have been there if it was well mixed/cooked/stored.

Another thing was I asked for extra cheese and they charged me for that but there definitely was not extra cheese! Maybe even less cheese that what I am used to on a normal baked spaghetti at other restaurants.

I was hoping the garlic bread would be Ok and redeem some of the meal but it was so greasy in a bad way that I could only take 2 bites.

The only good part of the meal was the ceasar salad that came with it which had a great sauce and fresh lettuce.

This dish was my go-to dish whenever I came to this location/restaurant but after this experience, and a similar experience last time with the food, I don't think I will be going back...