Mad Radish l Healthy Restaurant & Catering — Restaurant in Ottawa

I went to grab lunch at this location. I waited like 15 mins and the girl working there walked around few times didn't even look at me. There was no greeting of any sort!. She finally comes to me and apologized for the wait. I ordered two different bowls.

I noticed that staff member used plastic gloves to prepare my meal. However, I observed that instead of using a spoon, the staff member used their gloved hand to pick up the carrots (carrots in some kind of water / vinegar) and greens. This same gloved hand was also used to touch other items such as the oven, cash register, and blender.

I am concerned about this practice as it raises issues regarding cross-contamination and proper food hygiene. Using gloves for multiple tasks and handling food directly with gloved hands can potentially compromise the safety and cleanliness of the food being served.

I respectfully request that you review your food handling procedures and ensure that staff members follow proper hygiene practices. I believe that addressing this issue will help maintain the high standards of your establishment and ensure the safety and satisfaction of all customers.

Just FYI - I will not be going to any of the Mad Radish locations in Ottawa....

Love the variety of choices for the food and the employees are always kind and helpful when I am ordering with my dietary restrictions! However this specific franchise needs a lot of improvement. Visited 5-6 times and EVERY SINGLE TIME it seemed understaffed with only 1 or 2 people working. My most recent visit a few nights ago finally pushed me to write a review about it. There were once again only 2 people working who were very clearly struggling to keep up with the orders. They were very apologetic about the whole situation so my wife and I just ended up leaving and buying something from the store next door simply because we felt bad for those young girls, one of which was getting yelled at by another customer as we left. As someone with experience in restaurant management, I understand being understaffed at times but this has been the case for all my visits. Won’t be...

I’m a regular customer and have enjoyed the Bombay Bowl several times in the past.

However, my last visit was disappointing. I came in close to closing time (and I completely understand the end-of-day rush, having worked in restaurants myself), but unfortunately, the quality just wasn’t there. The rice was cold, they were out of baingan bharta and substituted tofu instead—which I was not informed about before ordering —but the portion of paneer sabji I received was barely a spoonful and seemed to be the last bit left.

While the staff member was very kind and I appreciated her attitude, I ended up paying nearly $20 for a meal that wasn’t satisfying and sadly ended up in the trash.

Just wanted to share this feedback in hopes that future late-evening experiences can be more consistent with the usual quality I’ve...