McDonald's — Restaurant in Ottawa

As a seasoned patron of this particular McDonald’s location, my wife and I have frequented its premises for several years. While we recognize that fast-food chains, especially those staffed by younger individuals, may not always meet the highest expectations, we do anticipate certain standards to be upheld. These include basic kindness, a clean dining environment, prompt food delivery, and a degree of professionalism.

Over time, we’ve witnessed numerous staff changes and recent renovations aimed at modernizing the establishment. Our hope was that these improvements would reverse the restaurant’s decline in cleanliness and overall experience. Regrettably, our expectations were met with even greater disappointment.

During our morning visits for a quick coffee, we’ve endured wait times ranging from 10 to 15 minutes for the delivery of just two cups. Such delays are unacceptable for a place that prides itself on efficiency. When we opt for a brief meal, we encounter a similar scenario: a kitchen filled with young employees who often engage in horseplay, neglecting their responsibilities. Front-end managers either join in the frivolity or remain preoccupied with their cell phones, seemingly oblivious to the chaos around them.

Moreover, the cleanliness of the premises consistently falls short. Finding a spotless place to sit and enjoy our meal has become a challenge. Whether this location operates as a franchise or falls under corporate management, decisive action is necessary. The owner, if applicable, should actively engage in rectifying these issues. Alternatively, corporate decision-makers must address the staffing concerns plaguing this establishment.

What was once an acceptable dining spot has now become an unpleasant experience. Regrettably, I cannot recommend this McDonald’s to anyone seeking a quick bite. Fortunately, other nearby establishments, while not perfect, offer better service, common courtesy, and a cleaner dining environment. Perhaps exploring those alternatives would yield a more satisfying...

I've just had the worst service at this location. All I ordered was a Large Fry. After five minutes of waiting at a closed window I beeped my horn. A person finally came and said they are waiting on the Fries. I had to laugh because that's all I ordered. Why couldn't someone have opened the window and out of common courtesy told me that when I first arrived. She asked me to move ahead so she could serve the next person. I'm sure they want fries too. It's just fries it shouldn't take too long so I said I'll just wait here. Instead of having to wait for someone to free-up before bringing me one large fry. Then the window opened again and I heard someone say in the background "it doesn't matter the fries are ready to go." What looked like someone in charge came to the window and I though he was going to apologize. Instead he said, you need to move up to the wait stop. I said "why? I heard them say that the fries are ready." He told I wasn't getting the fries even if they were ready because I was told to move ahead, and that's what you need to do. I said "are you kidding me?" He said if I didn't move, he would not give me the fries. What?? I said well then you need to give me money back because you have just treated me like just because all I ordered was Fries that I don't matter, and I don't want to buy anything from a place that does that. He did, he gave me my money back. In the time he fought with me and did the refund, he could have given me the fries and the whole thing would have been over in two seconds. This guy, blond hair with glasses needs to be fired. It's not his job to discipline me. It's his job to provide proper service no matter what I order. It was one large fry. ...

I'd give a 2.5 rating if I was able to on this system. We have a lot of medical travel and usually once we're back headed home, everyone's wiped. This is close to home and we have some options for those with likes/dislikes. So this McDonald's is useful in that respect. Some of their sandwiches are quite tasty.

My issue: About 2 times in 3, they screw up the order. It's so often that it can't be seen as an accident. If there's that many 'accidents', then management should be pursuing more training or finding new staff and if management isn't doing a good job, then the owner needs to look to better managers. They leave out burgers or fries or they ignore a 'please leave off' requirements after acknowledging or they just don't include sauces after they took the time to query you about which ones you wanted... it's like 'ha ha, we asked you just to be more annoying when we leave the sauces out'. It isn't world shaking, but every other McDonald's not in a Walmart I've been to may make mistakes, but not at the rate of this store.

The owner and the management should feel some shame to be that lousy compared to other franchisees from the same chain!

I wish I'd caught the name of the last order taker to praise her for her excellent service and demeanor. She was very much better than all the others together in the last six months. She was clear on the radio, was polite, did note any modifications, and was pleasant at the cash. I don't know if it matters, but it was an older lady, not a teen. I sometimes think the older generations will take pride in whatever they do for their own self-respect. Seems a fair number of the teens just figure a minimum wage job deserves a...