Baskin Robbins — Local services in Ottawa

ABSOLULTLY TERRIBLE!!! BAD SERVICE!!!

I tried to order a oreo ice cream cake the day before a birthday party. The man on the phone was very monotone and unenthusiastic, he had seemed quite annoyed with me asking questions. He also didnt bother to explain the sizing or the price the cake I had ordered, before hanging up.

When I had arived to pick up my cake at 2:00pm the next day I was supprised by the unusual decoration is was a plain fudge drizzle ontop with the writing I asked for and some sprinkles. I wasnt upset with that but I knew it wasnt the normal design for a cookie cake.

We got home and put it in the freezer. All good. pulled it out after diner, moved it to a large plate, shoved the candles in it and we saw it start to drip, the fudge topping was sliding off the top of the cake. We sat it down blew the candles out....

we cut into it and were absolutly devestatated to find their was no cake layer at all inside it at all. We were so dissapointed but we had no other desert at the birthday party. We were so upset that we had paid 42$ for a 9inch round slab of vanilla ice cream.

we called that night but they were closed, we contacted their website and left a complaint. Today we called again and spoke to someone who was extremely rude. He was the one who took our order and that he gave us what we asked for, (thats not true). I had asked for a layer of cookie or cake in the middle.

We Would never step into another baskin robbins after how we were treated and talked too.

I would put 0/5...

I went to this store on Saturday the 3rd of may around 5pm looking for a cake last minute and to my shock and surprise they had a huge variety of cakes available for me to pick from. I got the gold medal ribbon cake and the young man at the counter offered to write on it. Of course I wrote a message on the cake and while it was being written on the employee let me sample ice cream and gave me great suggestions on what the best flavours were. When the cake came out (about a 5 minute wait) it looked beautiful, with amazing handwriting and perfect spelling (No errors at all!!). Safe to say I will be going back as both employees (Young man and older lady) were extremely welcoming. Im about to go try the cake and I have very high...

My 10-year-old daughter read online, from multiple sources, that Baskin-Robbins gives a free scoop of ice cream to students who earn straight A’s. We’re regular customers, and she was so proud of her hard work and excited to celebrate with her favourite treat.

Unfortunately, this location doesn’t participate in that program, and she was really disappointed. What’s a small scoop of ice cream for a loyal customer, especially one who worked so hard? It would have been a simple but meaningful gesture.

Not only did this experience dampen her excitement, but it also cost the store a few loyal customers. A program like this could be a wonderful way to attract new customers and spread goodwill in the community. It is cheap and easy -...