McDonald's — Restaurant in Ottawa

Worst McDonalds experience I've ever had. Where do you start.

Washrooms were disgusting and used my foot to flush the urinals, garbage overflowing.

Ordering: Kiosk was so dirty it did not recognize my touch, you had to repeatedly tap on your items.

Waiting..... waiting..... waiting... for food.

This was brutal and not just for me.

I will give them they were busy, but they were not short staffed. They were tripping over each other with no guidance or direction.

32 minutes to get my food- crispy chicken combo and quarter pounder with bacon combo.

When I inquired about the food they said they were understaffed, I can see your staff as noted above. When I inquired again, sorry we are swamped. I get it your a fast food restaurant, fully staffed and cannot get out two meals, or two milkshakes (lady behind me), two ice coffees (family next to me), 6 piece chicken nugget meal to the gentleman who came back because you only put 4 in the box, oh, and the girl who came back because you gave my single quarter pounder to her when she ordered a double.

You served milkshakes that was just milk and when your staffed noticed they showed each other laughed and put a lid on it, stated it's drive-thru.

I wouldn't order a Mcflurry here the machine looked like it was out of the dumpster and the left over food was still attached to it.

Cash registers were not printing receipts so outside of nobody getting their order they didn't know what there order number was.

I eventually asked for a Manager, the manager heard me as we made eye contact and then walked to the back of the kitchen and a worker apologized again and walked away. When I asked again I was told my food was being made.... yes... I am aware it has being made for the past 30 minutes.

Honestly this is the worst review I have given and it is well...

This restaurant is very unfriendly to delivery drivers. Frequently ignores driver's inquiries. The service bell set up for the driver to pick up the food is in vain. No one responds to the bell. The employee hides in the distance and pretends not to see the driver waiting when he sees it. The driver comes to the restaurant within the time specified by the system, but finds that it is often not ready and has to wait an extra 15 to 20 minutes or even longer. The restaurant lied to the UBER program about setting meal preparation times. They have probably had that order for 20 mins. They just didn't start working on it. The way the system works is that the restaurant gets the order. Then a timer starts. (when setting up their tablet they put in the prep times of all items). So let's just say it was a burger and fries. They program their system for 24 mins for it to be prepped and ready. About 8 mins out the tablet will ping a driver. Uber estimates it could take about 8 mins to arrive for pick up. Most likely one of two things happened. They are paying absolutely no attention to their POS/tablet OR the moment it came in they selected order is ready for pick up. The restaurant can add additional time to the order if it isn't ready yet and they can tell the device that the order is ready and to ping a driver. It isn't Uber's fault for once. It is actually the...

Of note, mcdonalds prices and coupons have really gone down hill. It's worth googling why they dont offer their dollar-menu, etc anymore. Essentially it didnt bring in enough profit, so they tried the exact opposite, they tried higher prices simply because studies have shown people will pay higher prices for what they think is better (ie 5 guys, etc). Theres multiple articles out there about how its entirely marketing strategy, and we as consumers pay the higher price for it. Personally, I'm disappointed in this, especially breakfast prices. Why does it cost me $2 to add an extra egg to a breakfast sandwich? That's the cost of a carton of eggs! Even the coupons arent what they used to be, even a year ago. Do your own research. Its even interesting to see how mcdonalds in certain countries keep their prices so much lower. However this is Canada, and like cell phones pricing, clothing, and now mcdonalds, we're apparently ok with paying more then many other places in the world. Sorry, had to include this part in my review; now onto my review of the actual location:

This review is based on comparing the restaurant to other chains. Typically I like this location, ok atmosphere, quick, clean, and no issues to date. Nothing to merit a full 5 stars, as theres really no above and beyond I've seen at some locations. But, a good...