Milano Pizzeria — Restaurant in Ottawa

January 8, 2022.

I recently visited Milano's on Montreal Rd to takeout a vegan poutine.

Their menu writes that they use 'vegan designated fryers.'

The man working there confirmed that they do not have 'vegan designated fryers', rather they use the same fryers for everything.

Milano's vegan menu is not vegan. They're liars. A complete lack of integrity. Shame on Milano's.

Response from the owner2 weeks ago January 9, 2022 Where did you read that the menu at montreal rd used “vegan designated fryers”? We never stated this location uses vegan designated fryers. Please remove this. Review! You don’t serve the vegan community with this. There are locations that can have space to add fryers to designate vegan, Montreal Rd does not have that luxury.

January 17, 2022.

Hello,

You would like me to delete this review? I will do that for you when you correct your in house menu to include 'vegetarian poutine' to replace the current 'vegan poutine.'

I do not serve the vegan community with this?? Correction, you don't.

Poutine is not vegan if the potato chips are fried in animal fat, it is vegetarian.

January 24, 2022.

Hello again,

A week has passed since I responded to you.

You have not removed or corrected your error on your in house menu or on the Doordash menu.

You continue to deceive the vegan community.

Therefore, I will not be removing this...

Let me just start off by saying that the service is absolutely horrible! Everytime I call, which is about once every week or 2, the guy who answers gives me a lot of attitude and is extremely rude. It has gotten to the point where I dread calling to place an order because I hate hearing his voice. The last time I called he hung up right on me!! He never even gave me a price or asked if I wanted anything else; he never even asked me for my freaking address! I was about to ask for a drink before he hung up. I was so shocked, I almost called to cancel. You would think he would treat a regular customer such as myself with a little more friendliness! I have had enough and that is the last time i'm ordering from there again. As I also work in the food industry, I know first-hand how busy it can get and how stressful, but that is absolutely no way whatsoever to treat customers. However, the pizza is usually pretty good, and the delivery guys are always very friendly. It's a shame, but I will no longer order from somewhere that makes me feel bad for doing so! Screw this place, go...

For the first time ordering from this establishment I am not impressed . Let alone that I hate and I mean hate ordering food I tried it to once again be disappointed. The driver forgot half my order , had to come back and still forgot my drink . I asked for the driver to call upon arrival the first time he knocked the second time he open the door and left my food on the floor between my outside and inside door . When I called to talk with the worker behind the phone he seemed to not give to much care . The food is cold . Is packed like a five year old packed it . Honestly if there is one thing I want to be correct when I spend money is my food . If I am to give this place another shot I will be going in person , and I want my 7up not letting that one go .

And for reference this was my order so you can remember me Donair platter Donair sub 7up Off bathgate

Let alone I was making sure my bf had a tip on top of that just not great at all do better do way better . Ruined experience with your...