Pizza Pizza — Restaurant in Ottawa

Beware of delivery drivers from this location. this weekend me and the kid I watch ordered a pizza to a house that I house sit. Saturday night I order a pizza and the driver was having trouble with the pinpad machine at the door. The payment went through and the driver tried to leave in a hurry. I asked him did it go through and asked for confirmation that the payment went through and the driver confirmed. I asked for a receipt and he printed her one and left.This is where the trouble starts. Next day We order again. The kid I watch answers the door to pay and gets berated by the delivery driver. He was asking for the receipt for the order from the previous day and the kid informed him that the house sitter (me) was the one that had it. Hearing this I come down and he changes his attitude says everything is fine. I step out of the delivery drivers view, BUT I can still hear the interactions. The kid tries to pay and the delivery driver goes hold on, 1, 2 or 3 for my delivery what level tip . Before the I get a chance to let my kid know I have a cash tip for the driver, the driver gets the NASTIEST attitude. Raised his voice at the kid and goes ''0$? Thanks for the 0$? tip Thank you so much for the 0$ tip'' and hands the kid the machine to pay. I make myself visible to driver and he turns away to grab the order. Despite the fact that we were both in front of him, he put our drinks/dips on the ground in front of us instead of handing it to us and looked right at me while doing so. He was also upset that the kid had to insert the card instead of tapping . And asked for us to tap despite us telling him tap isn't set up on that card. He grabbed the card out of the kids hand and tapped it against the machine and said you guys dont have money. There's no money on your card. I just wanted him gone at that point so I used a card that had tap on it And he left. A few hours later the kid I watch comes to see me and brings me the phone and I hear a Pizza Pizza worker yelling at him on the phone saying we never payed for the pizza yesterday. I grab the phone and let them know that I am the adult present and to speak to me. The person on the phone was speaking over me insisting to speak to the kid and not me until I re-iterated that they were speaking to a child and to tell me what happened. The person on the phone was named Mozzy or Mazzi he wasnt really clear. I let them know that I was under the impression that the payment went through because, A- I got a receipt and B- the driver confirmed. I ended up being the one offering solutions/customer service to the person on the phone believe it or not. I let them know that I would check my account information tomorrow (Monday) Because the bank the first pizza was payed for posts all transactions made over the weekend on monday. so if nothings posted I will take the time out of my day to fix a mistake I did not cause. (didnt word it like this over the phone was much kinder and understanding but this situation escalated within the last 30 minutes). In the middle of writing this review I hear a knock at the door. Both the delivery drivers showed up at my door with 2 receipts. 1 receipt from yesterdays transaction and another receipt that belonged to a different customer. We let them know that we spoke to who we assumed was the store manager and told them what the worker at the store and we had agreed upon. They did not listen. they kept insisting that we didnt pay and they had a receipt. The owner of the house was present and they spoke. While they were speaking I decided to call the store and let them know that their workers are at our house despite the conversation we had on the phone a bit earlier because it was clear they had gone rogue. seriously unsafe for so many reasons. However, when I called the stores number the drivers phone rang. He forwarded the calls to his own phone. we confronted him about it and all he did was smile. I will escalate this matter up to the head office and include the recordings we have of the drivers as well as avoid this location...

My standards for pizza are extremely high, as everyone that knows me knows I'm a pizza addict. I eat pizza 1-2x a week minimum.

I categorize pizza places in one of three categories :

1. high end/high quality, typically everything is scratch and hand made, usually local restaurants that are not franchised get rated here

2. high quality, commercialized pizza - Gabriels, Milanos and such

3. junk/party style pizza equal to eating at McDonald's.

Pizza Pizza falls under the junk/party pizza category, so my ratings are strictly for that category and comparable to Little Ceasers, Domino's, Papa John's, 1 for 1, pizza hut, Swann and such.

I'll start by saying I haven't ordered pizza pizza in over 20 years.

I ordered two large pizzas from here, large stuffed crust pepperoni and large stuffed crust combination. I also ordered two garlic dips (classic pizza pizza add on from my pizza slices days) and jalapeno poppers.

The stuffed crust cheese is not as tasty as the little ceasers stuffed crust and significantly more expensive. I will never order stuffed crust from pizza pizza ever again, and this is part of the reason for the one star loss.

The sauce, pepperoni, cheese and dough are as I remember, low quality but junky good.

The fresh toppings (arguably the most expensive item they have there) were the typical large franchise good but the bare minimal topping on the pizza. I think I had 10-12 slices of mushrooms and 10 quarter slices of green pepper on the large. This is the other reason for the one star loss.

The Jalapeno poppers were exactly like any other place that carries 98% Frozen items in the restaurant. So in short, they are ok but nothing specifically related to Pizza Pizza, as they are the typical tannis or sysco food junk jalapeno poppers.

I decided to try pizza pizza as I was bored of little ceasers and I only do gourmet or high quality pizza every other week due to a large being $50-$60 these days.

This specific pizza pizza location seems decent. The service was fast and the quality was as expected. I paid $56 with tax for two large pizzas, jalapeno poppers, two garlic dips, and 4 drinks, so value wise they are way up there on the list, when you're ordering alot of food.

Little Ceasers will always be my go to for junk pizza, but pizza pizza has earned a temporary tie for number the number 1 go to junk pizza place on my list.

I will order again soon and update my...

So this is the worst Pizza Pizza I've been to. I ordered extra cheese and added bacon to my large pizza. 3 slices had no bacon, and it wasn't because it ended up on other slices. Never seen such a stingy amount of bacon. As for "extra cheese"?? Had I not ordered extra I wonder if there would never have BEEN cheese on it! There was no extra. Not even a little. But I paid for it. And the lack of bacon, paid for that too. Oh AND (yeah, there's a an and. Unbelievable right?) I ordered wings too and was ready to drive off when I decided to take a look at the wings. NO SAUCE! Dry wings. I recently injured my leg pretty bad but I hobbled my way back inside and demanded my sauce, saying I didn't get it. What I also didn't get was a @#$&'n apology. What I did get was told that usually the sauce comes on the side unless specifically asked to be tossed. I said, "ok, either way I didn't get any sauce!?" They have me a little packet of honey garlic sauce. Didn't say anything at all aside from their enlightenment about how the sauce is generally applied. I am very unhappy with the lack of rounds I paid for, the customer service and the fact that on my way to the washroom the dough is sitting halfway in the hallway on a rack outside of the kitchen where anyone could mess with it, cough or sneeze on it or whatever. Gross. Just wtf is this place doing? Seek another location. For your own good. Thanks...