Rumi Restaurant - Afghan BBQ — Restaurant in Ottawa

Yesterday evening, at approximately 7:30 PM, I eagerly ordered the 5-person meal from Mezbaan, anticipating a flavorful and satisfying dining experience. However, what transpired was far from what I had hoped for, as the lack of freshness and cold temperatures marred the enjoyment of the meal.

Upon bringing the food home, it became evident that freshness was sorely lacking across the board. The rice, naan, qorma, and meats all exhibited signs of being anything but freshly prepared. The rice lacked the characteristic fluffiness and aroma, while the naan failed to exude the warmth and softness indicative of just-out-of-the-oven bread.

Furthermore, the qorma, a dish expected to be bursting with flavor, fell short, lacking the depth and vibrancy that fresh ingredients impart. To compound matters, the meats were not only lacking in freshness but also served at a disappointingly cold temperature, further detracting from the overall dining experience.

While the ambiance and service at Mezbaan were commendable, the issues surrounding freshness and temperature significantly overshadowed these positives. As a discerning diner who values quality and authenticity, I urge Mezbaan to prioritize freshness in their ingredients and ensure that dishes are served at the appropriate temperature to enhance the dining experience.

What measures does Mezbaan have in place to ensure customer satisfaction after serving a subpar meal? I feel very disappointed after paying for such an expensive meal as it didn't live up to its expectations at all.

What actions does Mezbaan intend to take to rectify these issues after my...

As excited as we were to give Mezbaan a shot, eager to try Afghan food for our first time, my fiancée and I regrettably had to end our date night prematurely and extremely disappointed.

Having a severe egg allergy, my fiancée is always on the ball with securing (and eliminating) her options. Our first waiter did not confidently seem to understand the implications of her restriction, and therefore pawned us off to the second waitress.

Having inquired once again with the new waitress, we were then told that the dishes we were looking at "should all be good".

Having reiterated the importance of this simple request, reasonably requesting a sure confirmation, it was later confirmed that we would be fine with the dishes we had selected.

My fiancée can often detect fairly early on, with a simple and minimal taste test whether or not her throat will be iritated by the presence of eggs. At this point, both of us confused and frustrated by her itchy throat – it was again confirmed that after having spoken with the chef, eggs were in none of the dishes whatsoever. Odd but not impossible.

Within minutes thereafter, my fiancée had to exit the restaurant and has been violently ill since.

We are both very disappointed that such a local and authentically appearing restaurant would have such lack of regard towards a matter of food allergies/dietary...

I recently visited Rumi Restaurant in Orléans, and I have to say, the experience was fantastic!

I ordered the Soltani Kabab, which comes with two skewers: juicy chunks of lamb and perfectly seasoned ground beef, served with fluffy basmati rice, fresh salad, and a flavorful chutney on the side. The meat was incredibly tender, well-marinated, and full of flavor, truly cooked to perfection. The naan was fresh, soft, and warm, complementing the meal beautifully.

For my kid, we ordered the chicken thighs plate, but instead, we were served chicken wings with fries. While it wasn’t what we originally requested, the staff handled it wonderfully. They kindly brought my child a mango smoothie to make up for the mix-up, even though the kids’ plate normally doesn’t include one, a gesture I truly appreciated.

Overall, the food was delicious, the portions were generous, and the service was thoughtful and attentive. I’ll definitely be coming back to Rumi to enjoy their amazing kababs and warm hospitality again.

Highly...