Starbucks — Restaurant in Ottawa

Absolutely terrible customer service, and an absolute disappointment.

When I asked for what I felt was a simple drink to make — what is essentially a light strawberry flavoured coconut milk— Venti Cup of Coconut milk, add a 'splash' of strawberry açai with light ice, it was like I wasnt speaking English anymore and the cashier turned their ears off. I understand the cashier had a hard time finding how to input that into the system, because it is a rather uncommon drink and well easily confused for the popular strawberry coconut, which I did specify was not my order. Moments later, my friend asked for a grande Vanilla Latte but as a frappuccino, a little more complex, but essentially just a vanilla iced coffee that's -blended-. The cashier inputs a vanilla bean frappuccino in confusion, though we didn't ask for this. When the barista working the line were making my drink, they got absolutely hissy and arrogant with me and filled my entire cup with ice, and I mean the entire thing to the lid, which even for drinks with regular ice would be ridiculous. They refused to make my drink as I ordered it, and made a strawberry coconut. Following this, my friend recieved her drink, though the incorrect one, and when she asked staff to fix it, was denied, they believed they made it right. This has never happened to any Starbucks I've been to. It was not peak time, nor was it busy. There was one person behind us. Maybe the baristas were having a bad day, or perhaps they were just being really passive aggressive, but honestly either way I'm disappointed. Part of the service industry is knowing that a bad morning shouldn't be relayed to customers. Starbucks prides itself on good customer service, and this store was an utter...

I think the staff and management are burnt out, which is fair. They've been going full tilt since the pandemic started. I feel for the staff.

They are busy 100% of the time. Be prepared to wait 30 minutes in the drive thru, and longer in store. It's a great time spender to get away from the house. Date night in the drive thru!!

It seems as though they prioritize the drive thru. Check your drink, as it'll be wrong half the time.

I got in trouble for reaching under the plexiglass to grab my drink after waiting 15 minutes for someone to hand it to me. I shouldn't have done that, but they also should've had someone available to hand me my drink. I had requested someone's attention multiple times, and got told to wait. I called management subsequently and they told me to get someone's attention, which I had done with no success.

There is one staff member in particular that is very rude. She's the one who got mad at me for reaching for my drink. I get it, you're tired of the work. We're all tired, and we're all paying a premium for Starbucks quality and service, which I no longer receive.

The good thing is that they'll always replace your drink if it's wrong. The bad thing is that you'll have to wait a very long time while they prepare it.

To management: you're going through tough times, you're not alone. Perhaps hire a consultant to help you tackle the service demand. With the money you've lost for closing the store, you could've paid that consultant. It'll pay off in the future I promise. If you're closing the store to give your staff a break, good on you. They deserve...

I have been to this location 2x now, both before my sons hockey game. Ordering 1 maybe 2 drinks in my order. On Saturday afternoon I ordered at 2:04pm, I watched 6 employees working, 1 on drivethru, 1 on cash, 1 on phone fixing a machine, 2 training together making drinks and tossing them into the garbage qnd 1 staff named Ruth? Making every single order on her own. This was the poorest system of a fqst food coffee chain I have ever witnessed. I waited unt 2:25 when I had to go... I was already late. There were people walking in and grabbing off the counter that had ordered online, there were people after people, drinks sitting there from those who could not wait anymore auch as my self. I qsked poor Ruth if I was soon at 2:25, she said 5 more ahead of me... I left. In furry. This made me soooo mad. I went dropped my son off and went back at 2:35, when she was just placing it on the counter. The ladies mqking coffees and tossing should have been helping Ruth make drinks. The young lady learning was Never going to remember how to make each of those again without a refrence so their training was a waste,she could have been making orders. The cashier should have stopped taking orders for 5 or 10 minutes and helped as well. Doubtful as well that drivethru was waiting as long as us that took the time to go in. There needs to be a better system. Either higher more staff or eliminate online advance orders. The backlog is ridiculous. Ruth did an amazing job, but was over worked hard and unfairly. I will never visit this...