Subway Kanata — Restaurant in Ottawa

Today, (Thursday, March 21 2019) I had quite possibly the best experience I've ever had at any Subway. Surprisingly not because of anything special that happened, or anything else out of the ordinary.

Today was a great experience because the lovely lady and gentleman behind the counter were just a treat to deal with. Polite, effective, and efficient. I watched my sub get assembled with actual care, the cold cut slices neatly folded and placed in an orderly fashion (and just as quickly as someone half-assedly throwing them on), the cheese triangles laid in opposite directions so they cover the whole sandwich. Even the veggies were done perfectly, nice even spread and the right amount (first time I didn't have to ask for more green olives at least once!) Being so used to finding bored and miserable high schoolers earning minimum wage working these kinds of jobs, it's unreal how the perception of the experience can go from completely unremarkable to memorable enough to get someone writing a review about how great it was.

I went in with overwhelming stress and anxiety, burnt out and just wanting a foot of food to bring home. I was most definitely not expecting the level of friendly and attentive service delivered, and within just a couple minutes I was going out the door with a genuine smile on my face.

So thank you to both the lovely staff that were working this evening around 7:30PM, and also thank you to the management of that location for caring enough strive for a better level of customer experience. This is just one little review, but I believe it's important to do whatever we can to reward those who make the effort to do...

I went there at 5:20 pm on January 7th, 2020. The sandwich artists working there do cont comply so standard of subway I.e hair net. The sandwich prepared was just a walk-around, no proper garnishing of vegetables. The lady who prepared my sandwich just threw the handful of olives on the centre of the sandwich. Additionally there were only 3 people ahead of me in the queue, still I got my sandwich prepared and billed at 5:48 pm, that’s 28 minutes just to wait in queue on your 30 mins supper break. The delay was just because of the frequency of online orders from SkipTheDishes. The lady kept on accepting all the orders straight away and would end up them in between of the queue. Even though there were only 4 of us (Customers) she prepared atleast 7 sandwiches by accepting the orders and ending up delaying us. When I asked her to accept the order but to increase the preparation time, she replied that the owner has strictly denied on that as he loses money. So what about the customers who spend their break time...

Well, I won’t be going back here anytime soon! Went at 7:30am after double checking what time they open. Door was still locked at 7:30 but the guy working unlocked it and let me in when he saw me. The first thing he said was that he wasn’t sure what time the store opened (?) so I told him the sign says 7:30. He agreed and turned on the open sign. Then he tells me that he has absolutely no bread and it will be at least 30 min before he can make a sandwich. No veggies or anything were out either. I obviously left and he locked the door and turned off the open sign behind me. So despite what their sign says I guess they don’t actually open at 7:30. Should I expect not to be able to get a sandwich at subway for at least 30 min after they open? Is that standard? The guy even mentioned he was there at 7 this morning. If you were there at 7 shouldn’t bread be made then? And veggies and stuff put out? If a store can’t respect their own hours then I’ll take my...