Tim Hortons — Restaurant in Ottawa

Honestly most staff are great. Yes it can be slow but ive always been serviced with a smile and i appreciate that. I would give a 4 star.

The reason its a one star for me... The manager!! I believe his name is Richard. I ordered an icecap made with milk. When k got to the window, i could clearly see it was not made with milk. Actually not a super big deal. When i mentioned it he just looked at me and gave me the machine. I gave it back. (Dont ignore me. Thats not ok ) BUT when i said it again, he turned into the hulk. I mean he yelled so loud, took the ice cap and threw it at the wall.

I was shocked !! All the employees just stood there looking scared.

I had my daughter so i chose my words carefully. She was scared. I jist told the man that aggressive behavior like that is not acceptable any where.

I understand maybe he is stressed,needs a life break but in all honestly that situation gave me anxiety the entire day. Also i dont think my daughter should of been...

This is the closest tim Hortons near my house, me & my husband come here several times a day. Everyone is very kind but unfortunately no hot heals at this location which sucks a bit, sometimes the service is slow but my main reason for not giving a 5 star is due to the manager. I’ve never seen such a stingy manager. One day I ordered my coffee & upon arriving to pay I realized I didn’t have my wallet. Even though I go 2 to 3 times a day the manager refused to give me the coffee. Maybe the owner is beyond cheap so it falls on management but this is very stupid business practice, especially for regular customers. The other day my card wouldn’t work, the machine kept glitching so the employee told me to keep the coffee & the manager told him off right in front of me, we’re not a charity. I’ve never seen this before ppl willing to loose business over a...

Tims on Baseline and McWatters Rd. I used to love it here but service is getting bad.I ordered a lg coffee like I always do...just to find when I get home it's not coffee but tea. I don't drink tea! I need my coffee in the AM Anyway...after realizing they gave me tea I went back to the store to replace it. The guy who served me argued that I ordered tea. He needs his hearing checked because this is 2nd time he's done this to me. I specifically asked for a lg 2 cream 1 sugar. NOT TEA!!! I never order tea! Why would I order tea? So... frustrating when someone tells you you ordered something that you never ordered. Horrible service!!! It was convenient because it's close but I think I will go elsewhere if this continues. I guess from now on I will be double checking my coffee! Good help is hard to find these...