Cadmans Montreal Bagels — Restaurant in Ottawa

it was my 1st visit to this store Last Friday Nov 25 around 5pm. I ordered few stuff and cream cheese dipping. After I went home I found out that the dipping was not there. So, I went back to ask. Planning to buy it again if I was not charged for it Friday But unfortunately,  one of the staff, Pam was so rude, aggressive and not polite when answering my question about the dipping.. The second I was telling her what happened she interrupted me saying the cashier didn't charge you for it, I was surprised and asked her you didn't check yet. She said I went after you to give it you.  But the guy said he didn't charge you.  I ask her why you are so angry you could speak to me more politely.. she left me talking and called someone else to talk to me.. leaving me and another customer standing there..

The other girl was so polite and kept apologizing but Pam was still angry and loud especially when I asked for her name.. and she came back screaming : my name is Pam, it's Pam. !!! I was still calm but then I told thr other staff.. this is so unprofessional way to talk to your customer and I still need your manager email Please. I was so disappointed and hurt from the way she spoke to me, infront of staff and custmer.. even when staff still trying to talk to me and apologized she was not even trying.. customer service is the worse and I really regret coming to this place . I would recommend better training for Pam if they are planning to keep her. I don't like complaining or stuff like this, but she deserves it  because everyone sometimes have a bad day, but if you have bad day just stay in the back don't deal with cstomers .. don't forget even customers also...

ordered a reuben bagel from skip the dishes, upon arrival of the order it became apparent that there was a chicken breast in the bagel as opposed to smoked meat. given that there are only four ingredients in a reuben, and that chicken doesn't even remotely resemble smoked meat, I'm not sure how this error was made. on top of that, the outside of the bagel was splattered with mustard as if it were thrown at it by Jackson Pollock, rather than simply applied inside it.

this is only the beginning of the trouble, for when I called the restaurant to see what could be done about this mistake, I was essentially told that they were sorry, there's a new girl working, and that nothing could be done to fix the problem. naturally I asked to speak to a manager, because there's no way that a public business would handle a mistake in this manner, to which I was told that there was no manager on duty, at 3pm, on a Friday.. and that one wouldn't even be on site until the following day with no specification of as to when.

needless to say that I am very disappointed in what used to be one of my favorite bagel shops in the city. it's not the mistake that bothered me so much, as their complete lack of accountability in regards to the mistake and subsequently falling completely flat when given an opportunity to rectify said mistakes. I hope that management sees this review and steps are taken to prevent this kind of customer experience in the future. sadly, I will not be one of the customers to experience this much needed improvement.

and for God's sake, someone please teach the poor "new girl" what the difference between chicken and...

I guess this Kettleman's has changed ownership since I was last there. As I arrived back in Ottawa from North Carolina, the one place I wanted to go to was Kettleman's at Carling & Woodroffe.

But my husband and I were less than satisfied. Although our sandwiches that we ordered were good, the whole place (counter at the cash, the floor, the table where we ate, the counter where the napkins were) ...Everything was a pigsty. Dirt everywhere. And we even had to kick food away from where our feet were under the table just to be comfortable.

We had asked that a bag of 7 whole wheat bagels be put aside for us...when we were leaving, someone in the staff had given the bag to another customer. It's not like it was the only part of our order, we bought almost four dozen bagels, two dozen were coming back to North Carolina with us. Then the female owner or manager admonished her two polite guys who worked at the cash in front of me and my husband...not something that is very professional.

A few years ago, when I was here, it was nothing like this. I'll be looking for another place for true Montreal style bagels as I won't be...