Tim Hortons — Restaurant in Ottawa

Believe me when I say, this is THE WORST Tims around for kilometres upon kilometres. I continuously try to forget my bad experiences or forgive them because this location is “necessary” to me due to its location on my daily commute. From now on, I will permanently alter my commute so that I can avoid going back to this location and give my business to a better one.

They rarely prioritize walk-ins, to the point where you need to announce your presence and intent to order. THEY DON’T MAKE MOBILE ORDERS WHEN THEY RECEIVE THEM, instead you have to walk in, get in line, tell them you have a mobile order, and only then will they start preparing your stuff. The customer service and prosocial people skills are terrible. Many employees seem completely clueless as noted when they’ve been working there for a while and still have no idea what specific donuts look like or what is found where on the cash register screen. I consistently need to repeat myself numerous times so that they get my order right, and even then they often are too careless to include what I paid up-charges for (i.e. sausage AND bacon) or too careless to punch in everything I ordered (as noted today when I clearly asked for hockey cards and they never punched it in). I was also accused of not paying properly when I actually never had a chance to pay in the first place, as she never keyed in I was paying via card!

Also, despite everything including their indoor signage advertising all-day breakfast, they don’t actually do. They stop at 4 pm and get snippy with you when you ask why.

Goodbye Rideaucrest Tims, it was not nice...

Update: I was contacted by the manager of this location who did actually make great effort to apologize, explain recent changes and rectify the situation. Communication goes a long way and I value this gesture and appreciate this response to my experience. I’m updating my rating and will return and give it another shot…

I’ve been going to this location for years but in the last year I started going out of my way to other locations in Barrhaven to avoid this place. Almost every time I order food here it’s wrong or missing items or they tell you once you get to the drive thru window they don’t actually have that item. I’ve gone with a friend a few times just to see what her experience was and she had the same issues. On one occasion we expressed annoyance over the type of egg bites they had prepared to give to us because they said they didn’t have the spinach ones at the window (friend is vegetarian and they only had bacon). After several minutes of frustration and holding up the line someone came up saying they found some spinach ones… it seems they are dishonest and push customers thru with whatever they have available at the moment. I just tried again this morning and sure enough they took my order but didn’t have the bagel I asked for when I got to the window. The lack of knowledge about what they have, or the fact that they take the order even if they don’t have that product, and the level of incompetence is so frustrating it’s just not...

Review for Tim Hortons – Quickie Store, Barrhaven (Rideaucrest)

I stopped at this Tim Hortons and was very disappointed with the service. The young man working the drive-thru was clearly busy handling orders, and I waited patiently inside. While waiting, I could hear a young woman in the back chatting with someone instead of helping customers.

Another customer came in and noticed I hadn’t been served. She called out “Hello, anyone here?” That’s when Katie finally came out, and instead of stepping up to help, she yelled at the drive-thru worker, Will, telling him to serve us—even though he was already swamped. I politely said, “He’s clearly busy with the drive-thru, so you can serve us.”

Katie then took her time, gave me attitude while asking for my order, and made the interaction unnecessarily unpleasant. I simply ordered a tea, and as I left, I wished her a good night. The look on her face made it clear she realized I wasn’t happy and might complain—because suddenly, after handing me my drink, she switched and was polite, wishing me a nice evening.

The lack of consistent customer service is frustrating. If that were my own daughter working, I would have told her directly: your job is to serve customers, and you need to take it seriously. This type of behaviour gives the store a...