Tim Hortons — Restaurant in Ottawa

SHORT CHANGED AT THE CASH REGISTER...AGAIN!

I attended this location and picked up a couple of apple fritters for the missus. I went through the drive thru. Total for the order was $3.35. I handed the clerk a $20 bill. I got my change and donuts. Having been short changed by the cashiers there previously, I counted my changed after leaving the window and I noted that I was short changed by the cashier, again. I was short changed by $1.00.

I parked the car and went into the store. I waited in line behind the six customers who were being served by one cashier while the drive thru had a herd of people working that station. When I got to the front of the line, I asked the cashier to speak to the manager or the person in charge. She got the person in charge for me. We went to the end of the service area so I could have a semi-private conversation with her. I informed her of the issue at hand and told her it wasn't the first time this has happened. She was very cordial and apologetic and provided me with the dollar I was owed. I thanked her for the resolution.

I got home and told my wife of the incident. She mentioned that she had been into the store on Wednesday (two days before this incident) and told me that she had been short changed then also but didn't broach the subject with the manager or staff.

I refuse to pay for such an insignificant purchase on my credit card. It looks like we're seeing the results of an education system where people can't count without the aid of a calculator or having the ability to enter into the cash register the amount tendered by the customer, pressing a button and then looking at the register to tell them how much change should be returned to the customer.

Short changing someone might be considered an oversight but when it's a repeated behaviour, it could be considered as theft. How many times has this happened to other customers who've simply just overlooked the transgression and not said anything? How much does this short changing of nickels, dimes and quarters and loonies does this add up to? I'm just thinking out loud.

Although this is the most convenient location for me when I go out, I might consider boycotting this store and driving a few extra minutes out of my way to avoid the unpleasant and repeated experience of being short changed there.

Come on Tim's. Get your...

Most of my issues have already been addressed by previous one star reviews. Service staff inside is as slow as molasses in January. A few days ago, I went to the drive thru and there were about 15 cars ahead of me. I went inside figuring it would be way faster. I figured wrong. There were two people ahead of me in line. By the time my order was filled by the one person working the cash, the van that had been ahead of me in the drive thru line had gotten to the menu board, ordered, gotten to the drive thru window, paid for his order and was on his merry way; having been served by the seven or eight people working the drive thru window. Unreal.

The last two times I went through the drive through, I tried to order a couple of apple fritters, apparently Tim's most popular donut. Both times they had none, even in the kitchen ready to be put out for sale. This has happened on other occasions in the past too. It never ceases to amaze me how such a popular chain cannot keep their most popular donut stocked for sale. You know it's popular. Make a boat load of them. They're not going to go stale at the rate you sell them. It's not that difficult.

And on the topic of drive thru, I almost always pay cash as I refuse to put a purchase for a small amount on my credit card. Nine times out of ten, the cashiers (most of all a young east Asian girl - she has done it the most!) will short change me and then the staff get upset when I call them on it. It's a nickel or a dime. It may not sound like much but all those nickels and dimes add up.

It appears that I'm not alone in being displeased with poor service, long line ups, lack of product and shady cash transactions. I find myself going to the Tim's located near Sobey's further down Tenth Line more often because of the substandard operations of this franchise.

Re: Response from Owner - why would I bother? Having read MANY one star reviews from dissatisfied customers over the last year, it would appear that contacting the 'people' in your standard boiler plate answer will have no effect. If the owners and managers of a store can't improve service and quality after so many complaints, it's highly doubtful that contacting a guest care representative is going to make a whole lot...

I had a very upsetting and disappointing experience at this Tim Hortons location today (June 20th) at 1:45 PM. The drive thru cashier I dealt with was incredibly rude and unprofessional throughout the interaction. When I tried to place my order, I struggled to understand her because of a combination of her accent, how quickly she was speaking, and poor speaker quality. I politely asked her to repeat herself several times, using phrases like “ Sorry, can you please repeat what you said “ and “sorry.” I was never rude or impatient — just genuinely trying to understand what she was saying. At one point, after she told me they didn’t have the items I originally wanted, I asked for a moment to decide on something else. Not even three seconds later, she snapped, “Are you gonna order something or what do you want?” I was shocked at how impatient and disrespectful she was. I then placed my order for another item and she kept repeating “meat?” But I couldn’t understand what she was saying and then I realized what she was saying because usually they say sausage or bacon I said “sorry, I couldn’t understand what you were saying, I’ll have sausage”.She sarcastically said, “Yeah, that’s what I already said” “I said it 2 times” and began laughing LOUDLY with others in the background. That moment felt incredibly humiliating and like I was being mocked for simply trying to get my order right. I was so shocked with how comfortable she was with being disrespectful because I can’t stress enough how nice and patient I was being to her. If I had been rude or dismissive, I might understand the attitude — but I was respectful and polite the entire time. As someone who worked in fast food when they were young and knows how rude certain customers can be I would never even think of treating somebody who’s being polite and patient to me this way, so I just can’t understand her logic. I usually come here five days a week on my lunch break but I will absolutely not be returning. No one should be treated like that. That employee needs better training. I never write reviews, but her behaviour was just so awful not to share with...