Dairy Queen Grill & Chill — Restaurant in Owen Sound

Yesterday was our 3rd visit over the summer and all I can say is that this DQ is not being managed or operated well. The first 2 times we ordered blizzards that would not have passed the flip test (note, they have not done the flip test those 2 times) as the ice cream is already melting as they hand you your blizzard. I know that is not the DQ standard and so am wondering what is happening that this is the quality of product being served?

Yesterday we didn't even order. We started to, I ordered 2 items, then the phone rang and the person taking the order doesn't punch in my items, he just took the call. So I tried to carry on with my order and he just puts up a finger to wait; which I would have been happy to, had we had been spoken to kindly and been shown that our business was valued. This gentleman goes to the back to listen to what is apparently a more important phone call and in all fairness it could have been. I try to not make too many judgements or harsh ones when I don't know the whole picture. But another staff comes out from the back, looks at us, looks at the staff on the phone who is behind in the food prep area and then just returns to the back. It was at this point we discussed our options and felt that supporting a local business over a corporation was a better use of our time and money...

Skip The Dishes Driver Perspective:

Remember back in the day when DQ was all about 'treating you right'?

My how times have changed. You could compare the downgrade in quality to the once iconic Smarties Blizzard.

This treat was the bomb when it first launched (and by bomb I mean it was a cup full of diabetes-inducing goodness).

They didn't use spoons for the Smarties back in the day - no sir - they used shovels! They also added malt chocolate bonus insulin spike.

But as mentioned those days are now in the rearview mirror.

Gone is the malt chocolate. Gone are the shovels. Your Smarties blizzard now gets two thimbles of Smarties. Should you want a third thimble (you, know...so that your Blizzard actually tastes like Smarties), you have to pony up.

The customer service and efficiency have fallen off in the same way.

The manager has no control over his staff and it shows. No coordination of orders, no workflow - just pure sugar-coated chaos.

Most of the staff is nice, but whoever is working the grill really has to polish those skills.

TIP: Unless you find waiting 15 minutes for a $7 order you'll have to drive 5KM away financially rewarding, avoid this place like the plague. It's worth the...

This is my second review for this Dairy queen and they still can't get it right!! Always mess up my order. Last time I went in to order a couple blizzards, I waited a half hour and then I asked where mine was. They didn't even put it in the system and I already paid for it. They gave me a coupon for a small sundae. Like that doesn't give me my time back. This time I ordered am Oreo CHEESECAKE blizzard, second time ordering this kind. Last time they put 2 pieces of cheesecake in it, that's all. This time they didn't put any! I can't believe this place how many times the Owen sound dairy queen messes up orders, why can't they get it right? I'm so disappointed in dairy queen, I've never had these problems at other locations. I recommend not going here ever if you don't want to be frustrated. And don't ever order cheesecake blizzards here, they won't give you any. I've had it with this place. Never been so frustrated with a restaurant. I've always thought highly of dairy queen, they have gone...