Copper Mug Pub — Restaurant in Penticton

• NOTE - I am NOT writing this out of being cut off or barred. In actuality - I barred myself. I'm not gonna give my good money to arrogant jerks who obviously haven't even a remote clue as to what "customer service" is all about. This isn't the only bar I've blacklisted. If I'm insulted, I'll just take myself out of the equation and find greener pastures. Problem solved and end of story.*

That said, the staff at the Copper Mug are all friendly and genuine. And that includes the manager - Brad, who is a super nice guy. One never gets the feeling that his interactions and communication are "forced" - he comes off as a down-to-earth guy who knows what he is doing. However, he must have had a REALLY bad day when he hired his arrogant, unfriendly bartender Tavis, who gives you the feeling that he just does NOT want to be there. I went there on a Saturday afternoon and it was dead - and when I left, it was also dead.

This nimrod accused ME of driving customers away, (even though it was dead when I got there), and while I was there maybe 3 people came in and sat at the bar. I had a delightful talk with one gentleman for nearly 3 hours, who had to leave abruptly when his wife called him. (Whom I ALSO got blamed of driving away - even after we had had nearly a 3-hour talk and a very good conversation).

It is now Monday, and I have talked with friends who refuse to go to this bar SPECIFICALLY when Tavis is working.

Instead of blaming other people for causing the bar to be dead, he should take a damn good look in the mirror if he wants to find out the real reason people avoid going there like the plague when he's working.

He is your stereotypical arrogant know-it-all bartender who serves and over serves, and then wonders when people get drunk.

He is COMPLETELY in the wrong business, because his people skills are at zero. He is unfriendly, rude, abrasive and obnoxious.

And either all the people are wrong about his personality (or lack thereof), or he is. I'll let you decide.

I feel very sorry for Brad. (The manager). As I've said, he is the epitome of a super nice guy, and you can tell that he is. It's a shame he has to suffer because of the lousy temperment of his bartender who thinks he's God.

On Sunday alone, at the Barking Parrot, I was told story after story about what a lousy bartender he is.

Other than that Tavis "thing", the rest of the staff are all awesome. Food is great and the customers are friendly and fun.

Tavis should take a lesson in how to treat people with dignity and respect by following the lead of...

lol. just came back from here. the place was bumping, and I can't understand why. maybe because the prices are a couple bucks cheaper than usual. the place is wayyyy understaffed. the entrance does not indicate whether to seat yourself or wait to be seated. waited like 10 minutes until another customer told me to just grab a seat. took another 10 minutes for a server to show up. another 10 minutes for my first drink. still no menu at this point. asked for the menu when my drink showed up. the girl seemed irritated that I am asking for something. another 15 minutes until the server came back. ordered a calamari. another beer. 20 min for food to show up. ate. waited another 15 minutes or so for the server to make her rounds again. asked for the bill. by now you should get an idea. she came back with my bill, but no card machine. i was going to order more food and drinks but that would have meant adding another hour to this fiasco. by the time my evening was done, I had two beers and an appy. total time 2 hours and 45 mins. needless to say I won't be going back nor recommending. by the way, the washroom was a filth, which is a pretty big red...

I visited this place today with my husband after an extremely hard day. Jean (Genie) noticed I was upset and gave me the most comforting hug ive had in a long time, It truly made me feel so much better. The prices were super reasonable and I seen that they offered many specials, happy hour, events, wing night, bingo, etc. The atmosphere was really inviting and the service was great! We are from out of town but would travel here just to visit this place again in the future. It really turned my hard day into a positive experience, Im grateful to have had Jean as my server to give me a smile. I cant wait to come back and take part in the activities the pub offers! Great place, very kind staff and a welcoming atmosphere. I highly reccomend checking it out! Thank you for an awesome...