Tim Hortons — Restaurant in Perth

I went to this Tim Hortons location over the weekend, and probably during their peak lunch rush. As busy as they were, I was impressed that they did have someone cleaning the dining area. When it was finally my turn to order I was greeted by one woman, who passed me off to a male coworker, who was then passed off to another part of the store and my order was then completed by the first woman, who I have to say, as friendly and welcoming as she was, she seemed to be more focused on having a conversation with her friends who were two people in back of me. (It got to a point where a coworker had to tell her to focus on customers.) So, after about 10 minutes of waiting for my food (probably would've been faster in drive thru, but I walked) I received my order, upon bringing it to my table my bagel BELT was missing the egg, and my moms bacon grilled cheese had no bacon, so I went to the counter, where I was greeted by Ashlee, who went above and beyond to make things right, she offered to remake the BELT, but I said just adding the egg was alright. When I returned with the grilled cheese she personally made a new one, all the while she (as well as the smaller lady with glasses and dyed hair) kept that store running, going from cash to cash, to bagel bar to drive thru to back of house. If anything, these two ladies, Ashlee especially made sure to keep this location going, and alone they should be getting a five star review...

I think this was my worst Tim's experience ever. Husband and I went through the drive through, got half our order out then the coms just stopped with no explanation. We waited and waited, finally called out if anyone was there and we were told they were helping a customer... (yeah you were helping us.) Waited a bit longer then another voice came on. We repeated our order he seemed to get it.

We ordered a sausage biscuit meal with extra meat and cheese (don't judge me!), medium dark roast DD, a simply sausage biscuit extra meat no cheese, and 20 Tim bits.

We get to the pay window, the female fist voice is there, she reaches out to scan my Tim's Rewards app, then stops halfway out the window suddenly pulls back and wanders away?, then second male voice guy tries to give us the interact but we're still waiting to get the QR code scanned... finally get all that sorted. Drive away for our road trip.

We got: three double meat sausage on biscuit with one cheese each.... they were cold, mine was missing the egg that it's supposed to have. Husbands had cheese on it that he hates. Thankfully the cold meat didn't melt it to everything so it was easy to peel off. Hashbrown was warm and ok. Coffee was good. Tim Bits are always good.

So yeah just pretty...

I visited Tim Hortons this evening and ordered three iced lattes with oat milk, requesting less ice. Unfortunately, my experience was disappointing. First, the employee who handed me my order was quite rude, and none of the drinks were filled to the proper standard. As someone who also works at another Tim Hortons, I am familiar with the correct measurements—a latte should be filled to the fifth line, or to the rim if served with ice. Despite politely addressing the issue, the employee did not correct it, and since I was in a hurry, I accepted the drinks as they were.

To make matters worse, as I was leaving, I overheard the employee speaking negatively about me to her coworker, using inappropriate language and making jokes at my expense. This kind of behavior is unacceptable in customer service, and it has made me hesitant to return to this location.

Additionally, I noticed several flies on many of the bakery items. This raises serious concerns about food hygiene and safety, as exposure to pests can lead to contamination and health risks.

I sincerely hope the management takes these concerns seriously and makes necessary improvements to uphold the standards of quality, hygiene, and professionalism that customers expect from...