St. Louis Bar & Grill — Restaurant in Perth

After searching all of Perth, we discovered that in the off-season the sidewalks get rolled up pretty early. It was before 7 PM and we couldn't find any open restaurants. We weren't in the mood for a noisy sports bar, but we needed supper, so we went to St Louis, on Hiway 7, since it was the only place open for business

We were pleasantly surprised! We were promptly seated by a polite waitress who responded kindly to our comments that the AC was pretty cold and drafty. She immediately moved us to a warmer table.

Our new seating was beside the table that the busboy used to roll up cutlery in napkins for the next day's table settings. To our surprise, it wasn't the person bussing tables that filled in time with wrapping cutlery but the owner of the restaurant!

We had a lovely conversation with her. (I didn't get her name.) She was from Perth originally, but had spent 25 years working with her brother in an auto dealership in Carl[on Place, much closer to the City. She wanted to get back to the small town. In our conversation it became clear that she wanted to to do more then just own a restaurant. She told us of the struggle she had opening just before COVID, but with some staff that were recent immigrants and who planned to stay in Perth, she had successfully made a go of it. You could tell that she was truly interested in the lives and challenges faced by those employees. We also overheard her speaking with a young waitress about the young girl's family. The 'boss' was more like a 'mother' or a friend. It was coming up to closing time and an other young staff member sat at the table with the cutlery, not to prepare for tomorrow, but with a delicious looking burger and fries, i assume it was on the house because of where she was sitting.

Our food was great. We had wings (which came with fries). The wings were meaty. The fries were great. And a serving of nachos had generous amounts of cheese and peppers as well as other fixings.

The TVs were on but the volume was off, so not "a noisy sports bar", but a warm and friendly place, where the owner wants to use the restaurant to make a difference in people's lives: whether new immigrants or young people, some with troubles, some hungry.

We pass through Perth often when we visit our sons families in Ottawa. We will be back to help this great Canadian make a difference in...

If I could give this any less than one star I would. A group of us recently went to this St. Louis bar and grill for a round of drinks, and at first were impressed but ended our evening with absolutely awful customer service. We all ordered a drink, and everything came out except my husbands drink which we saw sit on the bar counter for 20 minutes before it got brought out. At this time, everyone else was half done their drinks. On top of the drink being very late coming out, it tasted awful. Our server now did not come back to check on us for nearly an hour, so he did not have a chance to mention the drink was no good before we were ready to get our bill and go. We had to track down a different server to grab our bill because ours still hadn’t been back to check on us. When the bill was brought we mentioned the quality of the drink, and we’re told she’d see what she could do. She then brought the bill back 10 minutes later saying they’d take 50% off the drink. We didn’t think this was fair considering the service we had received and only about 1/4 of the drink was gone. We asked to speak to the manager (who happened to be the owner), who came out confrontational right off the bat before we even explained what had happened. When we tried to tell her the details she did nothing but argue with us that the drink was made fine, and that we were lying about how long it took to come out. She was extremely rude to us, and all we were asking for was the one drink to be comped. This was by far the worst customer service any of us have ever received. When we first arrived we were really impressed by the menu and thought we’d definitely come back during our stay in Perth but after that experience we will not be giving the owner any more of our business. In the end she did take the drink off the bill but only after arguing with us, being extremely disrespectful, and...

I wonder where the manager of this unit graduated or learned about costumer service?. Not and smile or nice talking at all. I was seating at a booth with my family and we were freezing cold(17degrees outside and even cooler inside, (AC was blasting at us way to cold), My son was freezing and I asked to be moved to another booth that was available and she said very rudely NO! because she was going to seat other people there, (they were waiting at the door, a group of addults with sweaters). She could definately accommodate us first since we were inside first and waiting for food for very long time. She was rude, unpleasant and very unprofessional on her way of talking. What about accomodating your customers to the best of your stend, smiling and being courteous. She made me feel like I was wrong and laughing with other costumers about the situation. Ridiculous!!. Very unprofessional. I am a graduated of Hospitality Food and Costumer Service and work in the industry my entire life. It is sad to see people who don't care about their costumers. Food was good and my server was really nice. She apologized for her mamager's attitude. That woman needs a course of working ethics, unfortunately not everybody has passion for...