A&W — Restaurant in Perth

I was a drive thru customer today and upon ordering was told that they would have to make the hot dog (none already made) and it would take several minutes. No problem. Pull around front and it would be brought out to me. Most times they do not include condiments so I chose to go in and wait. Upon entering, or right there after, they put up the fries (2) and Mama burger that was to go with the hot dog. Place was not busy (11:30 am ish) and only two tables were occupied inside. I waited a minute or two and then I stepped up to the counter to speak with the girl who took the order. I informed her I was taking this food a distance (hence drive thu) and I asked her what the chances were that the food sitting up (already made) would be cold by the time the hot dog (being made) was ready to go? She said it was under the heating system. I then remarked that I was aware of that but I was sure it was not going to keep my food inches away hot. She immediately stated she did not like my attitude (?-seriously, asking a question is attitude?) and they could remake it. Which they did after all three staff members gathered out back at which time I am certain they were discussing my attitude! If they could of spent the same energy, time and attention to doing the job as discussing me then this would not of occurred. She informed me, when I was giving attitude, that I should of told her. Told her what? How to do her job efficiently? If the hot dog is going to take several minutes, then it just makes sense not to do everything else in the order until the hot dog is done or very close to being done. My order was over $25 and I was expecting nothing less than is advertised/offered. It works both ways, if you don't want the customers to question the service then provide proper customer service! Had they done their job efficiently I would not have needed to speak at all. As it was I had to ask for condiments and was told mustard was not handed out in packages. Should she then not asked me when I ordered the hot dog what I wanted put on it? I found out once I got it home that they put ketchup and mustard on it-good thing my husband wanted that! As someone in business I refuse to accept the poor service that is so common now everywhere. If you don't want to do your job and do it well,...

Sharing opinions and judgements on fast food service since COVID is less than fair because of the overall shortage of people willing to work. The few willing workers have to carry the load of staff shortage. A & W seems to have come through this challenge very well. I notice the manager and owner are there more often than not to keep it afloat. Our order was fast, hot and tasty. I also find service at other fast food drive throughs providing good service as well, so before you write negative reviews please allow for staff shortages, be fair and appreciate those who show up. If you are unemployed ask for a resume and jump in to help fix the staff shortages. The Franchisees might be (most likely)are financially holding on by fingernails trying to be alive after COVID, so don't give me the $15.00 hr isn't enough because they could be in the hole trying to stay alive. Also, when thinking about wages think about your education is and what you offer employers to justify higher wages. Congratulations Perth A&W staff for serving fresh, hot food in timely manner in spite of staff shortage and the extra load you carry...

Good place and I eat a lot of Canadian breakfast specials there which r amazing but on this one day I ordered the breakfast special with coffee, that morning I had to travel for an hour to Ottawa and I was so looking forward to it, my breakfast is ruined without it. Well the lady didn't put it on the order, I never checked till I got my order and then when I asked where my coffee was I ordered she said it is not on the reciept, u did not pay for it. I said I ordered it, it was ur fault. Well she said u will have to go through drive thru again, to spend a dollar because of her fault. I always order a coffee with my breakfast. Well I drove an hour without my one dollar coffee and was upset all the way there. She messed up and should of apologized and gave me a small one dollar coffee. Anyway, whatever. Mostly I love it here.I am a Veteran who just wants her coffee, is that too much to ask for, when I order something I expect to have it on the bill without having to check all the time. But here now I always ask them to repeat my order. Hmmmmmmm,...