Subway — Restaurant in Peterborough

Lost a star only because the not very cold, Tropicana lemonade tasted like "worm juice", so gross! Staff were incredible and genuine at that. The 2 women working were so great that I left feeling truly uplifted and I was smiling, which it's hard to make me do. I purchased a foot long each of #1 and #11 for the 1st time ever. The later, with Green Goddess dressing was extremely unique tasting and took a little getting used to but I liked it. Will order again but in a wrap from now on. The other sub with black forest ham, bacon, cheese, veggies, mayo and house sauce was quite good and would be my go to in a pinch for a sub. I like that the woman had no problem at all with customizing my order to exactly how I wanted. Removing what I didn't want and also substituting other items {eg: adding the kind of cheese I prefer, adding mayo in lieu of honey mustard sauce} with no qualms whatsoever about doing so. As it should be at any sub shop, one should be allowed to build their sub exactly as preferred. The wait was next to nil to be served and I was in and out of there in under 10 minutes. I was at the store between 1:30 and 2 PM, there was a dad/son ahead of me as the only other customers at the time. The 1 worker was dealing with their order and the other took mine. There was a very short delay from when I walked in until the other worker attended to me, 2 minutes or so. Perhaps she was cleaning something or whatever, I didn't notice but, it doesn't matter because the wait to be served was very minimal. I find most of the sub shops in PTBO. to be totally disappointing for 1 reason or another but, this Subway is fantastic and I will be a repeat customer! They have my business from now on whenever I get into the city, no more overpriced and disgusting tasting Crack Donald's that can't even get orders correct for me. Thank you to the 2 young women who were working between 1:30 and 2 PM on Wednesday, May 24th, 2023. You both deserve a...

The manager at this location is incredibly entitled and unprofessional ( a heavyset white lady with glasses). I witnessed an older lady accidentally leave a tip on the predatory debit machine which makes it difficult to see the no tip option, she had previously stated to the staff that she did not not want to leave a tip to the staff, and yet when she accidentally did they said nothing to her, probably hoping she wouldn’t notice, so I pointed it out to her. When she asked to get her money back for the tip the manager was very snarky with her, blaming the old lady, scolding her and telling her to pay more attention. After they finished their transaction the old lady thanked me for pointing it out and then I approached the manager to tell her how unprofessional and rude she was being, and she responded by acting entitled rather than apologizing for anything, telling me that she deserves tips, which I strongly disagree with based on her attitude, and she repeated that everyone just needs to pay more attention, rather than admitting that the debit machine could be designed in a more transparent way. She also told me that my complaints were invalid and that we were arguing with her for no reason. She made all the customers in the restaurant visibly uncomfortable, and we will not be returning to this location, it’s rare to see someone in a management position with an attitude as...

Absolutely shocked with what I witnessed today at this subway location. BASIC food safety out the window. To start off the person making my sub just finished making a sub with Marinara sauce and did not change their gloves!! Getting that sauce on my bread... then when making my sub they where cross contaminating like crazy !! The guy dropped cheese into meet and then put it back into the cheese container but then was told to use that cheese on my sandwich so he took it back out and put it on!? Next when I asked for cucumber the guy started to put Lettuce on and when told that wasn't want I wanted he took the Lettuce off my sub and threw it BACK into the Lettuce container!!! And again the guy doing my veggies had the same gloves on from when he made the last sandwich. The staff were new I could tell but my goodness please train your staff with the BASIC food safety knowledge... you don't handle different orders with the same damn gloves on and you should be throwing out food that has came into contact with other food items. I'm sure the next person that gets Lettuce would not be happy to know it was put on another sandwich with heated meet and cheese and then put back into the container as if it just was chopped. I will NEVER go back to this store. Absolutely blew my mind what I...