Tim Hortons — Restaurant in Pilot Sound

Subject: Complaint Regarding Disrespectful Treatment at Tim Hortons Dear Tim Hortons Customer Service,

I am writing to express my deep disappointment about a disrespectful experience I had this morning at the Tim Hortons drive-thru near my home, where I have been a loyal customer for over five years.

Today, I was in a rush to get to work and ordered a small coffee and an egg wrap. Unfortunately, I couldn't find my payment card at the time and realized one of my credit cards hadn't been activated. I politely asked the customer behind me if they could kindly pay for my small coffee, which they agreed to.

When I returned to the window to explain the situation, the staff member (who I later found out is the manager) made an extremely inappropriate comment, saying, "In the first place, you don’t have money to have coffee." This was uncalled for, disrespectful, and humiliating — especially considering I’ve been a regular customer for years. Instead of showing empathy, they laughed at me, which was even more upsetting.

After work, I returned to the store to speak with the manager, only to find out the same person who made the comment was the manager. I also attempted to call earlier, but they kept hanging up the phone on me.

I am shocked by this level of unprofessionalism and lack of basic customer service. I am requesting that this issue be looked into seriously. I would appreciate it if someone from upper management or the area office could contact me directly so that I can provide more details.

Please let me know how I can reach the area manager to report this behavior and ensure that no other customer is treated this way.

Thank you for your...

I've been coming to this location for years and it has never improved and it's time to leave a review about it. Anytime I place a mobile order, I give them at least 10 to 15 minutes prior to arriving. When I arrive I expect the coffees to be waiting there and maybe even cooling down slightly so I can start drinking them. They NEVER are. I walk in the door I have to tell them I'm there for a mobile order and then they start to make them, sometimes after making other orders first. This is not the point of a mobile order you make it when you get it not when you have the customer standing in front of you. If I wanted it when I was standing in front of you I would order when I get there and stand and wait patiently. It's hard to be patient when you should be able to walk in and pick up your coffee, hence the mobile order. When I address this to the lady she was very rude. Old and short hair. Probably should have retired a long time ago so I understand why she's grumpy but she shouldn't be grumpy towards the customers that have done their part to ensure that their order is...

Stopped in this morning asked and paid for a double stack farmers wrap and small coffee The coffee was way too creamy since I had only asked for one milk and if you look at the picture you can see what kind of a wrap that I was provided

This is consistently a problem with this branch and some of the others The biggest issue here is that there's no communication The person you talk to through the speaker usually has less than fantastic skills with English The staff inside get confused and mistakes are consistently made

And of course as with all Tim Hortons there is no place to complain staff inside if you're willing to take the time to go in and wait to talk to someone they may or may not make some effort to rectify but most of the time it's just a waste of your energy and effort

And Tim Hortons itself has no customer service I've tried calling in the past when they're been mistakes and it's just pointless

Best advice if you've got time go inside get your order and check it before you leave Good luck and...