Pointe Claire Deli — Restaurant in Pointe-Claire

My PCD experience was really disappointing. Let me tell you how it went. My sister who lives in the area recommended my partner and I to go for brunch as she claimed it was a really great spot with the best brunch. Unfortunately that was not the case. When we arrived we were greeted half-heartedly and sat at a table, upon which were some crumbs she dutifully cleaned up. We were given waters but then she left us and no server came to take our drink requests—why leave us hanging? About fiveish minutes later I got the attention of a guy who was serving another couple who had come in after us. “Are you our server?” I asked, to which he replied with a shrug and said “I guess I can be.” I asked for some coffees and he brought them over with the other couples order. Things were looking up! About another five minutes later a woman came over to take our drink order, but not for food! I said we were ready to order and she took it down. Somewhat satisfied that we hadn’t been forgotten, my partner and I resumed chatting. The minutes ticked by, the other couples food came out, more people were seated, and their food came out. At about the 45 minute mark I could see the staff getting nervous. I think they saw me getting a bit cranky that it had been 50 mins without any further service or food. Something had gone wrong! But hadn’t they put the order through? Apparently but they said there was a glitch in the system. Fine, stuff happens, but what was more irritating was we HAD been forgotten; no refills, no “how’s it going, your food is on its way” pleasantries. I just watched the staff bustle about in a half full restaurant, blatantly ignoring us. Sad times, whatever happened to this apparent all-star deli? Eventually our food came out, about an hour after we had ordered. By that point my partner and I had watched the other couples order, eat, and wrap up: too bad we hadn’t sat with them. For having the reputation of one of the best delis on the West Island, the food was pretty sub par. My brother in law had exclaimed how good the smashed potatoes would be and we were both unimpressed, as they were dry and overdone. Her meal was okay, and mine was missing a pancake. I can’t say I’ll be raving about the food to anyone 😕 When our server (I guess they drew straws and it was the woman after all) brought our food out she was apologetic but not overly, and offered us a free juice or extra bacon (about $3) which was kind but like, really? That’s the best you can do? We asked if there was anything else they could do for us after waiting for a half completed meal for an hour, and in the end they took 10% off the final bill. So, free taxes! If I had been in their shoes I would’ve offered 50% off or waived a full meal price. In the end, it seemed like PCD didn’t really care about our experience, which is really too bad, as we had heard great things and would’ve relayed that to all far and wide. The only redeeming thing about our experience was one of the supervisors (I think?) was really apologetic and quite embarrassed about how our experience went. If I had gotten her name I’d give her a thumbs up. We shared some tips for improvement in the future, and we really hope they take them to heart and make sure other folks’ experience is the one we wanted in...

I was there for a brunch with a friend of mine after a training session. After 20 minutes of waiting for the server to come to our table to take our order, we decided not wait any further and left without placing our order. Later on my friend writes up a small review about our experience hoping to notify the owners to may be pay more attention to the concern. However, what truly soured us was the way the “Deli” handled his feedback with dismissive and defensive response that failed to address the issue at hand.

my friend’s review : We didn't even get to try the food because the service was taking too long. I think they are understaffed, we were there for about 20 minutes and nobody had taken our order.

“restaurants reply: yes we had staff that had to leave due to sickness and you were here maybe a little over 10 mins on a busy bruch day. in the feture if you are in a rush you may want to communicate that with your server instead of storming out try being a human thanks for your patience and consideration”

While I understand that unforeseen circumstances such as staff sickness can impact service levels, I must express my disappointment with your characterization of our experience. I assure you that my intention was not to “storm out” but rather to express my concern over the lack of attention and service during our visit.

As a customer, it is reasonable to expect timely service, especially during peak hours. While I appreciate your suggestion to communicate time constraints with my server, I believe it is equally important for the restaurant to ensure efficient and attentive service to all patrons, regardless of their timeframe.

Your response comes across as dismissive and condescending, and I hope you understand that it does not reflect well on the professionalism of your establishment. I sincerely hope that you take my feedback constructively and use it as an opportunity to improve your...

Had a disappointing experience at pointe Claire deli today. Was with a friend and our 1.5 years old. The kids were colouring, being curious, exploring as kids their age do. We tried our best to be respectful of our surroundings, but we were quickly asked to “contain” our children as other patrons had complained we were ruining their experience. Parents often feel vulnerable, nervous and scared to bring their kids out in public for fear of being judged. Kids need time to learn and sometimes are loud or disruptive in the learning process - we’re all trying our best and when an establishment outfitted for a casual neighbourhood brunch has signs asking families essentially not to come in it’s really disappointing and unwelcoming (one I didn’t notice and would not have gone in had I see it). In all honestly they could have chosen to put us closer to the back not at the front of the restaurant where we we’re set up for absolute failure. Everyone’s situation is different and not all children (and adults) can control their outbursts, reactions or behaviours at all times (everyone has various circumstances we’re not all aware of). Seeing that sign and feeling that a family or patrons would not be welcome for fear of an uncontrolled outburst is so disheartening. For a place with slow, terrible service and sub-par breakfast at best there is no reason why I would come back with or without my kids. Times are hard - let’s all just remember to be kind, patient and understanding. You never know what someone is...