A&W Canada — Restaurant in Port Alberni

Excellent service.

We stopped at Port Alberni A&W on our way to and from Tofino, and both times we were served by Crystal.

On the way up, we observed her taking a drive-through order while making a pot of coffee, and then actually key in the order at they “anything else?” stage, which I thought was very efficient. I commented to my friends how impressed I was by her work ethic, especially considering she was almost certainly not being equivalently compensated for her efforts. Before we left, I mentioned to Crystal that she was doing a great job, and she shared that she had been working since 7am that morning– it was currently 5:30pm. That’s over 10 hours.

When we came in again on the way down (Sunday evening) she had just purchased Christmas decorations out-of-pocket from the adjacent dollar store and was busy putting them up around the establishment. She also recognized us and gave us A&W lollipops, and spicy ranch dressing for our meal (

So my friend and I ordered 2 meals on Friday from A&W, my friend is allergic to cheese and her's came with cheese. And I should have had onions and bacon, but as the picture shows I recieved a burger completely plain other than cheese. We called to let them know and to get new burgers. The manager was completely rude, which upset my friend. Than the manager hungup and called us back saying he checked the cameras and our order was correct. So that why A&W will only get 1 star. Below is the email receipt I recieved.

DOORDASH Thanks for your order The estimated delivery time for your order is 6:09 p.m. - 6:19 p.m.. Track your order in the DoorDash app or website. Track Your Order

Paid with [Visa A&W Total: $57.12 Your receipt

1x Teen Burger® Combo (Burgers Combos) • Regular A&W Root Beer® • Onion Rings • Teen Sauce® • Bacon • Pickles • Ketchup • Lettuce • Mustard • Onion • A&W® Seasoning • Tomato

$19.97 1x Teen Burger® Combo (Burgers Combos) • Regular A&W Root Beer® • Russet Thick Cut Fries • Onion • Extra Bacon • Gravy

$22.62

Subtotal $42.59 Taxes $2.43 Delivery Fee $0.00 Service Fee $5.11 Tip $6.00

Total Charged $57.12 DoorDash Technologies Canada, Inc.'s GST registration number is 806233722 RT0001. DoorDash Technologies Canada, Inc.'s QST registration number is 1226487553 TQ0001. This order summary is provided by DoorDash Technologies Canada, Inc. for informational purposes only. To obtain a tax receipt/invoice for the services provided by DoorDash Technologies Canada, Inc., please contact Customer Support. To obtain a tax receipt/invoice for the goods and services provided by the Merchant, please contact the Merchant directly. Get Order Help DoorDash

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Update: I tried this location again. The gentleman who served me offered table service, then let my food sit on the counter until I got up to get it myself, when he told me they no longer being the food to your table at this location. The cold brew machine shows that it's out of service for need of being cleaned. There are staff standing around doing nothing. If management reads my review, please train your staff better.

The A&W experience is much better at other locations.

I was made to wait over 5 minutes at the front counter before I ordered while the staff chatted in a foreign language. The ketchup dispenser was clogged up from last night. My coffee mug wasn't cleaned properly. Saw my breakfast was prepared at a reasonable time, it was about 15 minutes before they served my food. At least the all-canadian special was made good, even if the plate they served it on wasn't cleaned properly.

I'm sure this is an off day here, I love the a&w breakfast experience, but this morning I did not get the service I love, and I think I may have to stop...