Casa Del Pane Bakery & Deli — Restaurant in Port Moody

I’ve been a loyal customer for 5–6 years, regularly ordering cakes for my kids’ birthdays which were great.This time, I ordered a cake on Nov. 25 and picked it up on Nov. 27, but the cream tasted like gasoline. When I called the store the next morning to report the issue, I was told someone would call me back that day which they didn’t. Next day By late afternoon, I call again, and I finally spoke to the owner. He was rude, unapologetic, and dismissive, claiming they’ve never had complaints in 12 years—something I found untrue after checking their Google reviews. He even accused me of being rude to his wife and harassing employees—completely false— I don’t know who his wife is! And neither we discuss the issue with his employees..He demanded I bring the cake back, thinking I was lying. I would bring him the cake to him if I was living close by, I drove from Langley to get a good quality cake not just a garbage. How inconvenient after screw the birthday cake that no one could eat. Asking to bring back to the store. The cake is still here you can come and pick up I’m not wasting time and gas to drive to a dishonest person and proving any point. The lack of professionalism and accountability was shocking, and the owner showed no willingness to handle the issue respectfully.won’t be going here anymore. Yes he did refund me after all that argument but the money wasn’t the issue for me. It was more how you...

It used to be my favorite place to go but it has changed too much.The Ciabatta buns used to be so light/full of airpockets. Now they are dense and no different than Thrifty's but more expensive. They no longer make my favorite loaf (The Crafters Whole Wheat Loaf). I am not really a cake & biscotti customer but the breads/buns are not the same quality or discontinued and everything is overpriced now. And it used to be so convenient to pick my milk, butter, coffee cream, eggs etc. but it's all gone now.

Nov. 17/24 Thank for responding to my comment. Please note. You do not need to apologize for the business decisions you made. I am simply giving my feedback that everything that drew me to you as a consumer is all gone. Sadly the replacement offerings are no match from the quality I previously enjoyed. For instance the bread that was offered as a replacement to the Crafters Loaf was so hard and chewy it hurt my teeth and frankly it is no different than the artisan breads you can get at Thrifty's for less money. Why would you replace some of the best products I have ever tasted with the same thing everyone else is making? Make no mistake, folks love your deserts and pastries. I am simply someone who runs...

We ordered the 6" black forest cake based on the one we saw in the cooler for my dad's 70th birthday". We were really disappointed when we picked the cake up the following week because it looked like a basic black forest cake that you'd get at any grocery store. When we asked about why the cake looked so different than the one on display they said only the 8" cakes look like that and that next time we should specify how we want the cake to look. In my opinion it is not the customer's responsibility to know that they're potentially getting something different than what's on the display. I think the girl who took our order should have told us that the cake would look different than the one we were looking at when we picked our cake esp since we made comments about how cool this particular black forest cake looked. They did not offer an apology or discount and I didn't have time to argue about the cake cause we were on our way to see my dad. If it was any other birthday it wouldn't be as big of a deal but we wanted something special for my dad's 70th. At least the cake tasted good but definitely not picture...