Presotea — Restaurant in Quebec

Bubble teas are great, the problem is the staff. We order often, and about once every 3 or 4 orders, something is messed up or wrong. They've often forgotten our requests for extra tapioca or less sugar. Even received a completely wrong order once. Or sometimes they cancel the order placed via the app but won't tell you until you get there. Or they downright forget to send a notification that the order is ready and we've been waiting in the parking lot for a while. Then on occasion, 2 of the girls on staff seem to either completely disregard their clientele, leaving people waiting at the counter for a loooooong time before even bothering to come and take their orders, or they are just disrespectful and rude to clients who dare ask questions before ordering. It's unfortunate, I've stopped tipping because too many times now there has been mistakes or unfair customer service. It's really a shame for the staff members who do their job...

We’ve always loved ordering from Presotea Sainte-Foy! We usually place our order online while on the way, and it’s always been ready when we arrive, super convenient and reliable. But in our last two visits, we ended up waiting quite a while. The first time, they mentioned our order got lost, and my husband waited about 30 minutes. The same thing happened again yesterday. It kind of takes away from the convenience of ordering ahead. Hopefully it’s just a temporary issue, because we really do enjoy their drinks and would love to keep...

Sur place, l'employé m'a dit : " Si vous avez des questions, n'hésitez pas". C'était très gentil de sa part. Je suis allée 2 fois à la succursale Presotea de Sainte-Foy (dizaine de visites à celui du Vieux-Québec) et à date, leur latté cassonade est mon coup de coeur. J'aime moins leur tapioca car il est souvent dure et les perles sont souvent collé ensemble, ce qui n'est pas toujours agréable. Mais sinon, leurs perles éclatantes sont délicieuses! Je recommande ceux avec Yogourt et ceux au Litchi. Sinon, ils ont d'autres saveurs de perles qui sont intéressant comme mangue, fruit du dragon, bleuet et j'en passe! C'est aussi un peu dommage qu'ils n'aient pas de petit format. Un moyen fait l'affaire mais il a des journée où je n'arrive pas à finir la boisson. Par contre, si vous avez une grande soif, prenez le plus gros format (comme sur l'image). J'avais pris tapioca (un peu dur), cassonade (presque sans gout, pas trop apprécié), yogourt (j'adore) et litchi (j'adore). Pour le plus gros format, faire attention parce que la quantité de perles que j'ai nommé reste en partie au fond quand il ne reste plus de liquide et donc, c'est plus difficile...