Tim Hortons — Restaurant in Quispamsis

I very rarely write reviews. But at this point something needs to be said… I understand that the quality and service stems from the franchisees and their management, having worked at Tim’s as a teen I’ve seen how things can be done well and not so well.

For the most part, I have stopped ordering at ANY of the Tim Hortons in the KV area and will opt to stop at a location in Saint John whenever possible, however, some visits are unavoidable.

Firstly, if I’m paying $10 (which is outrageous but that’s the world we live in) for a 50 pack of Timbits I expect to see at least 49 in the box.. However, today we received only 40. If staff cannot count to 50 I don’t know why they’re being employed in the first place. I know I wouldn’t trust them to count my tills..!!

Secondly, on more than one occasion it has taken staff 2 or more attempts to get a simple order correct. For example, one day I ordered an XL coffee and a medium orange pekoe tea, bag in. While ordering I had someone “correct” me and tell me that I wanted to STEEPED tea, no, no I don’t, I want one with an orange pekoe teabag in it.. On the first attempt at the window I was handed a large and a medium cup, seeing as this was visibly incorrect I repeated my order and asked for it to be fixed. Then I was handed an XL bagless tea and a medium coffee, again, I asked for the correct order. At the end of this excruciating experience my husband did end up getting his XL coffee and I ended up with a tea that upon tasting it, was tossed right into the trash.

Lastly for today I’d like to mention the stock and availability of product.. how is it that at 5pm I cannot order a donut unless I’m craving an old fashion plain? I can understand there being limited quantities at 9pm but this is just...

I'm not sure if Tim Hortons actually cares about their customer service anymore. Only responds to disappointed customers with an copy and paste response with no results it seems as many customers are experiencing the same problems. Definitely needs a better customer service experience and I hope one day they will learn through lost profit because that's when they actually only seem to care. Regardless my experience today was horrible I asked for a loaded wrap and they were out of all sauces and when I asked they can subtute sauces they tried to charge me for something different and I just opted for a farmers wrap which they didn't even spilt the egg or sausage in half like they are supposed and also received a half grilled wrap. Customer service can do something more than tell us to fill out a form that leads to nothing. No compensation for poor customer experiences, nothing learned. Nothing...

I went to this timhortons and the costumer service was despicable i asked for a fourcheese bagel toasted with butter and the women handed me a bagel thrown in a bag not toasted, not cut in half, no knife, or napkin. When i asked the lady why it was not toasted she replied “You just asked for a bagel” when i said no i didn’t she started to argue and finally when i asked her to toast it she started to give me dirty looks and before she put the bagel in the toaster she walked around with the bagel rubbing it on her leg when she finally gave it to me it wasn’t even cut in four pieces. do not waist your money go...