Alright, buckle up buttercup, because our first time at Quality Donair sounds less like a meal and more like a rom-com meet-cute with a pita. So, me and the "wifey" (aww, cute!) were on the prowl for new grub, and Quality Donair at Bower Place was the mysterious, high-walled hottie I’d been eyeing. It's like the culinary equivalent of finally peeking over your neighbor's ridiculously tall fence, only instead of finding a gnome collection, you found deliciousness. Then BAM! The server, clearly a seasoned wingman, swoops in with a warm welcome and the "good stuff" spiel. I went full throttle with a large spicy, mixed meat shawarma – the culinary equivalent of saying "I'm here for a good time, not a small time." The wifey played it a little cooler with a medium, but both of us went full veggie patch and drowned those bad boys in garlic shawarma sauce. And coconut juice? You fancy, huh? No awkward waiting period either! Nope, it was straight to the sizzle reel. Juicy meat getting sliced like a hot knife through butter, nestled in warm pita like it was meant to be, and then BAM! Wrapped up like a delicious little present. Us two were in a full-blown foodgasm. Now, let's talk about the important stuff: cleanliness. Apparently, this place is so clean, you could probably eat off the floor... but why would you when you have a giant, delicious shawarma in your hands? And the food prep in front of you? That's dinner and a show, folks! No shady back-kitchen shenanigans here. Plus, the staff were apparently so friendly, they probably offered to tuck you in after your food coma. Patio? Check. Socially distanced tables? Check. Parking that doesn't require an Olympic sport to navigate? Double-check! This place is basically the unicorn of fast-casual dining. And the star of the show, the shawarma itself? Juicy, soft, flavorful – it sounds like it gave you a hug from the inside out. I barely finished my large…. Clearly, Quality Donair believes in quality and quantity. $12.50 for that kind of deliciousness? I practically robbed them! The spice, the savory-sweet sauce, the tangy pickles – it's like a flavor party in your mouth, and everyone's invited! It's the kind of meal that makes you want to write a love poem... or at least a glowing Google review. So, yeah, "definitely coming back" sounds about right. Just try not to stare too long at those high walls next time. You already know what delicious...
Read moreAfter I got my money back at cleopatras donair for pure incompetency in running a business, I heard a radio ad for quality donair come through my speakers as I headed up Gaetz ave, so I googled where it was located and it was like god was on my side.. it was only a few minutes up the road! I followed the soft voice of my google navigator right to the front door! As I walked in and waited in the line I watch the enthusiasm in the gentlemen behind the counter as he took the order of a young family in front of me, speaking calmly and ensuring their order was correct. It was now my turn as I walked up to the counter he asked me how I was doing today, of course I was still salty from donair experience I had just come from, I answered that I was ‘ok’. None the less he took my order with a big smile and ensuring my order was exactly what I wanted. After my order, I watched another gentleman make an order and from observing I begin to feel like I had really made the right choice.. but now it was all coming down to the taste test I was about to get. As quick as I came in, despite the orders in front of me, my donair was ready! Maybe he sensed I wasn’t having the best evening at this point and put a rush on mine.. I felt my body calming and smiled as he handed me my donair. To the car I went where I pulled up along Gaetz Ave to watch the bmx bicycles and lifted diesel trucks pass by as I dug into my donair. Quality doesn’t just speak to the donair I got to eat, quality speaks to the entire experience I got by going into this restaurant. From the second I walked into the door to the last bite of my meal, I was very pleased with the quality of quality donair. I guess that’s why it’s called quality donair!! I highly recommend giving this place a chance for yourself! And to the gentleman behind the counter, always continue to serve as well as you served me and the customers around me, it goes further than just...
Read moreWhile I must admit that the food at Quality Donair is decent, the abysmal customer service I experienced completely overshadowed any culinary satisfaction I might have derived from my meal.
Upon attempting to place a pre-paid pickup order via email, I was met with nothing short of disdain from the establishment. Instead of accommodating a simple request, the staff made it abundantly clear that my preference for email communication was an inconvenience to them.
Their response reeked of condescension, with thinly veiled implications that their time was far too precious to be wasted on email correspondence. Despite their assurances to copy my order this one time, their attitude left much to be desired.
Furthermore, their suggestion to call for future orders was accompanied by a thinly veiled disdain for email communication. Their dismissive attitude towards customer preferences is simply unacceptable in today's competitive market.
While the food may be satisfactory, the appalling lack of respect for customers and their chosen means of communication renders any visit to Quality Donair a regrettable experience. I urge management to reevaluate their approach to customer service before they alienate more patrons.
In conclusion, I cannot in good conscience recommend Quality Donair to anyone seeking not only delicious food but also respectful and...
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