Sunterra Market, Bower Place — Local services in Red Deer

I had to post an update (Nov 26,2024) after reading some of the reviews here. My previous review is over 2 years old but Sunterra is still my favourite place to shop when I get into the city.

One thing I feel some people misunderstand is what Sunterra offers by comparison to Costco or Sobeys. You won’t find many of the products Sunterra carries anywhere else.

We hit up the prepared foods and deli every time. Mango Ginger Stilton, Applewood Smoked Cheddar, and Shropshire Blue come home each time. We also picked up butter croissants with cheese- no comparison to anywhere else.

Sam Francisco sourdough, strawberry jam, cheese fondue, bocconcini and cherry tomato salad, and the prepared salads standout compared to anywhere else.

We’ve noticed the prices go up bit by bit over the last couple years but so have prices risen everywhere else.

If you want impressive gourmet foods, Sunterra can’t be beat.

I’ve loved Sunterra since they opened in Red Deer. I’ve placed orders online and whenever I get into the city we stop by and stock up. We are really big fans of the prepared foods that make our lives so much easier. The salads are incredible, the salmon is delicious and the sausage rolls are the best there is. We can’t wait to try the prime rib dinner next time we...

** update! I emailed Sunterra, the response i received was that the manager would contact me in the next 2 days. After 5 days of waiting for a manager to contact me, I messaged again and was told they would contact the manager. The manager than reached out to me and said they'd like to make it right, to let them know when I'd like to pick up another meal at no charge. I emailed them to make arrangements to pick up in 2 days... that was over 3 WEEKS ago, and I've heard nothing back. The manager at the Red Deer location could care less about keeping customers. I used to shop there at least once a week, I refuse to shop there ever again! I worked all day doing shipment and definitely didn't feel like cooking or cleaning up. I figured I'd grab the chicken dinner for 4 on my way home seeing it was on for $20 from $32. What a HUGE mistake! The chicken was good, but the buns were overcooked so were hard, some of the veggies were burned, the potatoes Wedges (5 Wedges for 4 people??) Were burned to a crisp. I ended up having to make potatoes and vegetables to go with it. So saved no time and definitely wasted my money. In this economy you have to get your monies worth and I didn't get that today. WHY would any employee think to even allow this...

I am a HUGE fan of Sunterra Calgary (All Locations) as I grew up and grew to love Sunterra since day 1. As an adult I have moved close to red deer and was very excited when Sunterra first opened. To be honest, I’ve tried time and time again to hold back this review as I know opening a new store is no easy task, however, Sunterra Red Deer has been open long enough now and I have enough poor experiences there from customer service to good quality to confidently write this unfortunate review. Sunterra Calgary is held to a COMPLETELY different standard of freshness and customer service in comparison to Red Deer. Their presentation in Calgary is beautiful, the employees are friendly and the food is ALWAYS fresh. Our experience in Red Deer has been so poor to the point we buy all of our ready made meals at Sunterra Calgary. In Red Deer we have had nothing but poor quality like banana bread cut into wedges, fruit platters that look awful and a shrimp pasta that contained far less shrimp than what we get in Calgary. I have bought hard puffed wheat squares and expired cheese at a premium. I’m less than impressed Sunterra and it kills me to write this review. Please fix the quality in Red Deer and the...