Western Pizza red Deer — Restaurant in Red Deer

Delivery ETA : 40 - 45 mins Delivered : 1 hour 10 mins

After receiving the 3 pizzas we ordered, one that was supposed to be Pepperoni, Bacon, Mushroom actually had ham on it instead of bacon. I called into the shop to have it replaced and was greeted by an argumentive employee who told me I was wrong and that that is the way their bacon is. Back bacon. Entirely different than regular bacon. All I wanted was my pizza to be replaced with a pizza with real bacon, but they don't have real bacon. I told them they should advertise it as back bacon instead because back bacon is much closer to just a slice of ham than bacon. After the staff argued with me about it for a few minutes and I said all I want is my pizza replaced, she said that the owner wanted to talk to me. After that bad of service from a regular employee I was looking forward to talking to the owner. She got onto the phone and was even more rude than the employee. She told me, "If you don't like our bacon, don't order anything from us with bacon." and again I told her she should advertise it as back bacon instead. She got rude again and said that I didn't have to order anything from the store if I didn't want to. We came to the agreement that I would just get my pizza replaced with a different pizza, and while she was still making rude interjections while I was talking I said, "Just send me my replacement pizza and that will be all."

Currently have now been waiting almost an hour for my new replacement pizza which I am hesitant on eating.

Food Rating: 4 Star Customer Service...

So my husband to night decided that since it was our Anniversary . He would get supper tonight . So we chose here . When I called there was confusion in the back ground as the young lady taking the order had to keep checking with somebody. Our order finally came a little later than what we were told for time. But that's okay I understand on a Friday night it's going to be busy. The gentleman that got here was pleasant and friendly. Took our food in and started to open up the bags. My husband's stuff was good. But there was a major confusion on my order. Not what I ordered at all. Call them back right away to inform them of the order mix up. Was told they would credit our account. For my meal mix up. But there is no offer to see if I wanted another order sent out. Or anything along that line. Was wondering if anybody realized that this was what I was eating for the evening. And now I have no supper. I am not eating what was sent as it was not what I ordered. Yes I know some people are going to say well then just eat it. But again it is not what I ordered. it's something I have not tried and I don't know if I might be allergic to anything in that meal. So again my question is what was I going to have for supper?

Edit .. the manager reached out to me . Even though it was late at night . And they recooked my meal for me and sent it out was sooo good thank you to you and your staff for making my night so...

Place looks run down and old, service was horrible because I called asked prices. I was not satisfied. So I said nicely I'd call them back if interested. So they called me back said they have a deal for a 16 piece which was the same price as 12" pizza cut into 16 pieces of pizza, i asked if it was square deep dish, and if its larger than original, they said yes. It is good pizza but crust is too hard after it cools, which is normal, but harder than most pizzas. Again to mention, I am upset i asked if it would feed 2 adults plus 4 kids (older) they said more than enough it will feed more. They lied to get service and for them to call me back, I now know they are dishonest. I believe prices are out to lunch for the quality of crust and there lies. The pic only shows the 2 kids eating they wanted more but they were of course making sure everyone got some. Thats 8 original pieces cut into 16, the nerve to call me back to offer a deal but for same price of a 12" (8 piece) which was not a deal. I told them right away that was not what they said, they said it was square like chicago. They both looked at each other smiled and said sorry that's extra large. Plus they loaded it with mushrooms to lift the meat to top of cheese to make it look like it was a full pizza like they use too. Not the same barely no meat. Miss the old Western Pizza....