Classic Buffet Company — Restaurant in Regina

Terrible experience. The owner is disgustingly unprofessional and treats customers very poorly. The food will probably poison you for how long it's allowed to be in the temperature danger zone, and it sucks anyways. This place is one proper inspection from going out of business.

The owner needs to seriously check her attitude. I got trapped in the already broken bathroom stall and the door broke and fell off it's hinges and slammed into the floor when I tried to get out. Clearly this place is strapped for cash since any semblance of regular maintenance is not occurring to the point that a giant door could fall off that easily. Thankfully I was not injured and also thankful it was me that this happened to and not some disabled elderly person (like my grandparents) who could've been seriously injured if they got trapped and hit by a metal door. I alerted the server who came into the bathroom to make sure I was ok so that they were aware of the situation.

The owner, however, came by my table no fewer than FIVE TIMES over 20 minutes to interrupt my dinner with my grandfather in attempts to shame me for what I can only assume was not offering to pay to fix their shoddy infrastructure? The door, and by extension the entire stall, was no longer screwed to the wall when I entered the bathroom and I'm certainly not strong enough to break a door down if it's not already mostly coming down on it's own. That place is already falling apart and it's just unfortunate (but also incredibly lucky) that it was me this happened to.

This lady comes to my table five times, each time complaining about the cost to repair the door, how it's inconvenient to have to repair the door, even physically hands me the broken plastic piece that there was no way I should have been able to break, and then starts telling me which stalls I'm even allowed to pee in. SO unacceptable to be doing to a customer. I had apologized numerous times and genuinely felt bad, but it also isn't my fault that you failed to properly maintain your infrastructure. If anything, they should've been terrified that I DID get hurt and was going to sue them and get them shut down for numerous fire safety and health violations. I was OVER this old bag trying to shame me in a full restaurant while just trying to have a peaceful dinner with my grandpa, who eats there all the time so I'm not even trying to cause a scene and make it difficult for him to come back.

I told this woman that she needed to get out of my face or I was going to start making phone calls, first to the city inspector, if she thought it was perfectly acceptable to keep acting like that. She doesn't speak very good English, and had to have someone else come over and translate, now forcing me to extend this already unpleasant interaction while my disabled, wheelchair bound, Parkinson suffering grandfather is just trying to enjoy his meal with his granddaughter he only gets to see once a year. Upon hearing the translated words for "city inspector", this old lady's eyes widen and she IMMEDIATELY (albeit very rudely) offers her apologies and left us alone. Which is all wanted the entire time. The other, younger woman working there was clearly horrified by the owner's behaviour (perhaps mother and daughter?) and kept trying to make sure I was ok and content with my dining experience, so I did feel bad for her that she had to be on damage control.

Upon paying for the meal, they OVERCHARGE my senior income grandfather for the meal (which we both should have been getting for free at this point after all that), for what I can only assume was a pathetic attempt at recouping costs to fix their bathroom door. We didn't argue with them because I'm not trying to interact with these people anymore than I have already had to, but if the cost of fixing a couple of door hinges is going to be the breaking point for this establishment, then maybe they really do need that extra...

Five stars for service. Very, very disappointed. We have supported and enjoyed dinners at your establishment on a frequent basis. However, tonight you lost your credibility and professionalism. This evening when we arrived, the restaurant was pretty well empty. I totally emphasize that it has been a long winter so far and things are probably not going that well. We were seated by one of your wonderful staff at a booth. We went to the buffet to get our food, and IMMEDIATELY started eating our meal. It was ice cold, not even close to being warm. My husband went to talk to the female manager (I would normally refer to you as a lady, however you were not being one in any sense of the word), he nicely asked if she had a microwave and could possibly heat our plates for us. Her "little" back immediately went up and she marched over to the buffet table with a thermometer to check the temperature of the serving trays. She determined there was NO reason our food should be cold, we must have wandered about before we ate, NOT. Okie dokie. So after some discussion we advised her we would pay for the glass of wine I had "just started to consume" but not the meal, WE HAD ONLY TWO BITES OFF OUR PLATES. Loud discussion, however she once again, brought out her little thermometer to check the temperature, and again announced that the food was warm. At that point I HAD ENOUGH. I told my husband that there was no sense arguing. I REFUSED, NOT MY HUSBAND, to pay for food that was inedible. And to be treated SO poorly was humiliating. You are a disgrace, and should be ashamed. only, the staff there are awesome. By the way, she told us we were never allowed back into the restaurant, serious, as if we...

In all honesty, this was the worst buffet meal I’ve ever had. The food was terrible: there were thickened and cracking skins on the top of a few dishes, making them look like leftover gravy does when left uncovered in the fridge for several days. There were no fresh vegetables- and no visibly green vegetables- except a bowl of lettuce and cucumber slices at the salad bar. The vegetables they did offer consisted of canned corn and what tasted like mushy canned beans. The sliced roast beef was grey. I thought it was just the lighting until I tasted it. It tasted like it had been reheated a few times and had spoiled. The chicken was so overcooked it was like leather, coming off the bone in sharp tough shards. The battered fish was speckled with dark brown bits that my prior restaurant experience told me signified frying oil that had not been strained (to clean it) in some time. To make matters worse, the batter against the fish was raw! It was the only thing we tried that was undercooked. Everything else was over cooked to the point of being bland and mushy. It was terrible. To top it off, as we were seated near the staff walkthrough, we were witness to a woman bringing her dessert plate up to one of the staff, telling her there was hair in it. Sure enough, the woman tugged on the long hair and moved the chocolate square across the plate. Ugh! When asked how things were at the end I shared only that that the fish batter was raw inside and everything else was greasy and overcooked. The waitress just nodded as I spoke and said she’d “tell them” but her face showed no surprise. At the checkout, we were not offered a percentage off or even an apology. Never...