Dairy Queen Grill & Chill — Restaurant in Regina

I came in today and noticed my absolute favourite blizzard was on the menu again. It was the S’mores blizzard. I loved it and missed it. I had not had it in years. I was so excited. Id ordered it many times before. The chocolate part was my favourite.

When I got the blizzard I noticed no chocolate in it and kindly asked the cashier to put chocolate in it as it was missing. The cashier was rude. Refused to put chocolate in it and told me that s’mores don’t have chocolate in them!? I tried disagreeing and explaining the three key ingredients to a smore. He refused to listen to me and was trying to convince me s’mores don’t have chocolate in them and never did. That’s like saying a black Forrest cake doesn’t come with cherries either. It’s one of the main ingredients and without it all you have is cake with whipped cream. In this case all I had was vanilla ice cream and graham crackers. I left because I was starting to get annoyed and he out right refused to fix it or admit the mistake. He was convinced s’mores do not contain chocolate…..what? So I left with my gross graham cracker blizzard and ate a small amount of it. It was gross. I looked on your menu online later and it is supposed to have chocolate with marshmallows. Chocolate being one of the lead words in the explanation. I won’t be coming back if your cashiers won’t listen to reason or DQ thinks s’mores are just vanilla ice cream and graham crackers. Yuck. What a total let down and...

Went at 9:10 pm at this location and oh boy we received the worst service in years anywhere.. we walked in almost a hour before close and my wife asked the manager CJ what time are you open until ?. He said to her in a rude voice if we were closing I wouldn't do the order. We ordered 4 meals and 4 drinks. And had to repeat the order several times because CJ kept messing it up. We asked for the order to go he got that wrong, he gave My son the wrong blizzard and missed a drink which I had to pay on a separate transaction. Almost an hour before close and all of Their self serve fountain drinks were shut down. Got back to our car and noticed we were completely missing a meal for my daughter. Went in to politely to tell CJ and he proceeded to pull out the receipt to tell me it was my mistake and I didn't order it. This was not true and I had a coupon for the meal he missed which he incorrectly applied to a different meal. Cj proceeded to argue with me and I decided to just walk out. Dairy queen needs to know this manager is completely incompetent, rude and just shouldn't work in customer service. We used to like this location. We won't ever go here again. He also laughed at me when he saw I was getting upset. Next time he could upset the wrong person and get punched...

I went for a late night treat (9:00 PM) after a long day. I ordered a grilled chicken combo. This is the first time for me to try a raw chicken sandwich. The meet was not cooked well, and also, the fries tasted sour. I was on a call and was not sure what was wrong with this food until I realized it is very nasty. I went back and told them about it when my friend on the call asked me to seek refund. I left then and since I was still in the block, I went back to get my money after I felt they ruined my treat and evening, and stole my money.

They asked for the remaining items and refused to acknowledge that their food is not good and refused to return any of my food bill.

Update after my first review four months ago: I went to the drive thru to pick a blizzard…. They hand me a bigger bill compared to what I ordered. When asked about it, I figured they got my order wrong and Magically are charging me for 4 instead of 1. They insisted that what they heard me saying 4 “ language barrier”. But offered to fix it. This just convinced me that I was wrong on trying to give them another change. I canceled the order and...