Pacini Rosemère — Restaurant in Rosemère

This isn’t Italian food. Not sure how this place is still in business. Perhaps because of the location and the fact they have less competition around?

To give some context, we were a group of 10. Someone within our group took the lead in ordering appetizers and drinks for everyone as they wanted to cover that portion of the bill. They made that explicitly clear to the waitress at the beginning of the meal. We ordered two arancini platters to share and somehow the staff managed to bring out platters of cold cuts instead. It then took a while to get these replaced with what we actually ordered.

That’s fine though, right? Mistakes happen. So we proceed to order the actual main course and for some reason the food arrives in intervals. Leaving people of the group waiting for others with food in front of them and I’m talking like multiple 5 minutes intervals. We finally get all the dishes at the table except one: a pretty standard cheese and tomato pizza. We are then advised that there was another mistake made where the wrong pizza was prepared hence the delay. Fine, no worries. The pizza finally arrives as everyone else is halfway through their meal and it just resembles a puddle of cheese and tomato sauce on a pita bread. No colour on the cheese. Just a big old white puddle with 4 halves of cherry tomatoes that don’t even look charred or cooked.

Fine, looks aren’t everything. Let’s have a taste. Mind you, because of how odd these pizzas are they leave it up to you to cut with a mini pizza cutting wheel. They probably aren’t offering scissors because they don’t want you to lift up the pizza with your actual fingers and realize how thin and ridiculous it is. So you’re here moving your pizza cutting wheel around as if you’re going through an arts and crafts class just trying to get a slice of this so-called pizza… you can’t even lift it up with your fingers properly because the crust (more like a soggy saltine cracker) won’t hold the gallon of weirdly watery cheese that is on top of it. You then finally manage to get that thing in your mouth to have a bite and you just wonder: what in the world is this? This puddle of cheese was exactly that: some weird cheese concoction. Half stringy from cheese (fine) but also half pasty as if they added some sort of overly floured béchamel/cream sauce to it to cut cost/corners (wut?) as if it needed it anyway?

Whatever. Skip on the pizza. Take it to go and re-evaluate later on whether we even want to ingest that or not…

Then comes the round of desserts. You get a menu with decent looking desserts. This may be redemption time… Thankfully I didn’t partake after this whole pizza debacle. We get to ordering and the person who originally ordered the drinks and appetizers starts ordering for their family, which includes 3 kids, and they are abruptly cut off by the waitress who says verbatim: “can you please stop ordering for everyone it is confusing me. How will the bills be split?”. Nice... smooth… We might as well be ordering at a prison cafeteria.

Somehow we powered through and explained how the bills should be split and then desserts were on their way. The desserts were an actual slap in the face. It’s basically shot glasses filled with pudding/whip cream and whatever concoction they could come up with. You can’t make this up lol. Imagine being served shot glasses for your dessert and given a tiny spoon to pickup whatever small amount of whatever dessert is in that thing and, just like that, 20 seconds and 6$ later you’re done and on your way.

I could literally write a thesis about how bad this place was. My only regret is not taking a photo of how bad the pizza was lol. This is actually the first time I’ve had to...

MAUVAISE QUALITÉ DE LA NOURRITURE. MALADE. Horrible expérience au restaurant et horrible expérience à la toilette une fois rendue à la maison (j'écris ce review environ 2h après le repas et ce n'est vraiment pas beau). Je vous préviens, c'est un très gros roman pour exprimer mon mécontentement.

La nourriture : simplement non. Tout était congelé et la serveuse est venue nous voir pour nous dire que ça va prendre du temps pour cuisiner car la viande est congelée. J'ai acheté un plat de steak à 40$ et tu me donnes du congelé? J'ajoute aussi que mon steak n'était aucunement cuit, c'était bleu, comme si je mangeais du tartare (la cuisson du steak ne m'était pas demandée). Mes amis ont pris un plat de Veau avec de la sauce qui goûte absolument rien (pas de sel, pas d'autres assaisonnement) ainsi que des pâtes tout sec, très très peu de sauce. Ça goûtait comme les plats de pâtes congelés (de la marque populaire). Ça a pris 1h pour que nos plats arrivent. Donc overpriced, congelé et très long avant que ça arrive.

Le service : on devait demander plusieurs fois par nous-même d'avoir de l'eau. Il nous manquait une fourchette, mais après avoir demandé à la serveuse, elle nous a oublié. Lors de la prise de commande, la serveuse nous proposait des sauces pour accompagner notre plat ou si nous voulons gratiner les pâtes SANS nous mentionner que c'était EXTRA. Elle aurait pu nous informer car ce n'était pas écrit dans le menu et dans sa façon de l'apporter, c'était comme si c'était déjà inclus dans le prix. Nous étions tous surpris quand nous avons vu près de 10$ d'extra.

L'ambiance : une fois arrivée à notre table, nous nous sommes dirigés au bar à pain. La grille au milieu était extrêmement chaude et sale... Ce qui faisait en sorte que notre pain ne grillait pas et que les marques de grillade était les résidus calcinés des pains des autres clients. Ce n'était pas du tout sanitaire : tout le monde utilisait la même pince et les poignets etaient huileux et sales. Je n'ai pas pu me faire du pain car le feu a pogné. Il y avait beaucoup de fumée et l'odeur de brûler était intense. Les employés ne savaient pas quoi faire et c'était un client qui a dû prendre l'extincteur. Les clients étaient inquiets et se demandaient si on devait évacuer. Aucun employé n'est venu rassurer. AUSSI, quand la musique d'ambiance est remplacée par la musique d'anniversaire trop forte à chaque 10 minutes, alors que tu es affamé, joue beaucoup sur ta sanité.

Je ne reviendrai pas, mais voici les points à améliorer : lors de la prise de commande, informer des extras payants améliorer la qualité des services à la table (servir de l'eau, prendre la commande plus rapidement, être concentré lors des demandes des clients) améliorer la gestion du bar à pain (désinfecter les pinces, gérer la chaleur de la grille, assurer le nettoyage régulier de la plaque) améliorer la qualité de la nourriture. Il y a de quoi dedans qui nous a tous rendu malade. ajuster les prix des plats pour correspondre à la qualité de...

I never really take the time to write reviews but needed to take a moment to write one for this restaurant as I was AMAZED by the quality of service, hospitality and food.

Special shout out to our servers, Bénédicte & Chloé, who made our experience from start to finish an extraordinary one. From the moment we sat down, Béné was friendly, funny and super helpful while picking our a wine bottle for our meal. As for Chloé, she was super helpful in suggesting meals that were the most popular and I kid you not, the meal I took was absolutely delightful. They both checked up on us multiple times and took the time to crack a few jokes even during their very busy evening.

We can really tell that the Rosemere Pacini trains their staff the proper way and cares for the whole client experience. Whatever you guys are doing, keep on doing it exactly like that.

I've never had a dining experience like this one, even at bigger restaurants known for high end dining.

Thanks again! We will be...