Naughty Nellie's Not Just Fish & Chips — Restaurant in Saanich

Today is the second time I have been a patron to Naughty Nellies, and it's the second time I have been moderately disappointed. The first time I dined here, they made the order right away when i called and didn't ask when I wanted the food. It was soggy when I arrived.

Today I called ten minutes beforehand as I assumed he wouldn't ask for my timing again. When my call was answered, I was greeted with a quick hello of which I responded to find that he was speaking with someone in the kitchen before tending to me shortly after.

I ordered an 2 piece dinner combo upgraded to halibut with a large coleslaw instead of small, and a medium chips not small. I also ordered one order of scallops. I had to repeat myself 3 times for clarity on his part as it seemed he wasn't understanding what I was requesting. I then asked what drinks they had he and said " Ten minutes", no inquiry to how my arrival time, no regard for the question asked. I repeated it and he said ten minutes again and I just said ok, see you shortly.

I arrive after 11 minutes, speak to him at the door and he brings the receipt to affirm the order, it was lacking the medium chips as I was expecting. I mentioned it to him, recited my order again and he went sheepish shortly after he realized how he messed up, called for more chips to be dropped and then brought it to me shortly after, all the things I ordered and a small fries on top.

Me and my partner walk to a bench shortly down the path in the complex, and open the meal. The scallops and the halibut were pretty good! There was no napkins at all. There was no utensils for the coleslaw, nor was I asked if I would need any. The chips were oil saturated and undercooked. It seemed like they need to change the oil or ensure they use a different fryer for their chips. I'm not sure if they are blanching the potatoes in their recipe, but it seems like there is no hold to the shape of the fries. I was hoping that the last time was just them not serving me fresh food. There was no salt at all in both occasions, today and the first visit.

The employee could benefit from some Customer Service drills to improve clarity and when / where to inquire about customer needs and desires. They might also benefit from ensuring they know how to properly cook their fries for whomever was running the kitchen at the time ( or the chef should really look into their fries are so subpar recipe wise)

Two times at a business and similar problems happening is enough to make me never go again. It's a bit of a shame as the rest of the food is honestly pretty good,...

ABSOLUTELY LOVE THEIR FOOD BEST IN VICTORIA FOR FRESH , affordable fish and chips !! The people and customer service is awesome. The prices are way cheaper than most places in Victoria and I believe they fry in beef tallow which is why it’s so delicious. The portions are large. They have a great deal for 21.99 for 2 piece cod , small fries, small tarter and coleslaw ( not 100% sure if it comes w coleslaw?). Regardless it’s an insane deal. Fish is so fresh and not over battered. Super crispy and very yummy. My personal fave is the halibut and the coleslaw. And halibut is the cheapest anywhere in Victoria and one of my faves and I’ve had like $50 halibut and their $11 is better !!! You get tons of fries so a small is enough for 2-3 people depending on how much you eat. I’m so thrilled we found this place. Just a reminder they are only open til 7pm and close down for a couple of hours during the afternoon. Such a local gem 💎 of a spot off of shelbourne. Lots of parking and you can call ahead to arrange takeout or eat in. It’s not a huge place but every time I’ve picked up an order the place is usually pretty packed and has a line up. That’s why we always call ahead so it’s ready. However, you may only wait 15-20 mins if you’re coming in off the street. They have an even better special for 12.99 where you can get 2 piece of snapper, small fries and small tarter. Now that’s a deal. I’ve not yet tried it but hope to but HALIBUT IS MY FAVE AND THEIRS IS SCRUMPTIOUS !! I hope you take the time to treat yourself to the best fish and chips in Victoria. Oh and their fries are yummy too. Nice and crisp. Not like most fish and chips that are soggy and limp. lol. Everything I’ve tried has been extremely...

Definitely big on deep fried! Absolutely great for those needing that fish and chips fix.

Highlights: Quick service Seniors (DINE IN only) special Portion size Batter not overly thick for the fish

Things to consider: Parking might get busy Operating hours Smaller dining area

Been ordering take-out from Naughty Nellie's for the past 2 years now. Just this last visit dined-in.

Great for take out, I always enjoy the fish and chips wrapped in lining and newspaper. They do have separate menu for take out and dine in, so it's best to call if you have questions. They do have a website with menu items. Take out is always great, the fish is decently sized, with a good amount of fries to share. Same fare with the tartar sauce and coleslaw. Plenty to go around, great, easy, simple.

Tried the calamari; it was tender, not gummy at all. I got the one-piece cod and chips, which was I thought was a fair price for the size of the size of the fish. For the fries, it was really crispy at dine-in, but of course, it might get slightly softer for those that take out. It doesn't bother me, but for those that like super crispy, just please note.

The dine in experience was good, except space is limited, so you might have to wait for a seat- although service is pretty quick, so that shouldn't be too much of an issue. They do take reservations, but only for groups of over 6 people. Also, just double-check their hours before ordering, as they do close for a little bit in...