Pizza Hut — Restaurant in Saanich

Always tries to pull some fast ones on the customers. Twice it had happened to me that the same female front staff tried to over charge me. First time it was a few bucks more than the total according to my online order, I thought it was a bit off, double checked, and asked for a correction, still left a tip. Second time, day before Christmas Eve, over $80 worth of food, the same employee tried to add 2 cents as “round-up”, penny round up is for when paying in cash, but I was paying with debit card. When I pointed it out, she had the audacity to actually reply “fine”, and re-did the transaction with an attitude. I was unhappy, but still left a more than 10% tip, because it’s Christmas. That’s already twice that I know of, it might had happened before that I didn’t notice. If this ever happens again, there goes the tip and their reputation.

Feb 8, 2024, yep, it happened again, the staff rounded up the penny even for a debit payment. And the $5 mid pizza offer is a bait-n-switch, you could only choose from the pizzas that need $2 extra each, so it’s in fact $7 mid pizza after a regular priced mid or large. All this conniving...

In the early hours of the day, a humble Pizza Hut pickup order became a symphony of delight. As the clock struck 11 am, the front desk maestro orchestrated an experience that transcended the ordinary.

Stepping into the pizzeria, we were met with a radiant smile, a prelude to the kindness that awaited. The anticipation of our purposeful visit, geared towards claiming a promised free pizza, heightened the excitement.

The front desk conductor, with a spirit as bright as the morning sun, handled our pickup order with seamless grace. The efficiency of the service was a testament to the well-oiled gears behind the scenes. The clock struck 11, and right on cue, our order emerged, a harmonious blend of promptness and precision.

As we left with our mid-range marvel, the expected quality of Pizza Hut shone through. The flavors, though not extravagant, danced in perfect rhythm, leaving us satisfied and content. To the man behind the front desk, your performance in orchestrating this morning melody elevated a simple pickup order to a crescendo of joy. Until our next symphony, thank you for making 11 am unforgettable.

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1 out of 5 stars poor custer service I ordered a pizza online for pickup I clicked gluten-free crust but I guess it didn't go through for some reason and it defaulted to a small size regular crust upon arriving and realizing it wasn't gluten free I mentioned that I'm allergic and I cannot eat regular crust after having already paid for it the gentleman with the glasses offered me no remake even after explaining to him that I'm sorry and then I I did click gluten free but it didn't go through and that I was allergic to regular crust he said there is nothing he could do.. he offered zero solutions to the problem.... I have worked in customer service for 8 years and even if it is not your fault you should always accommodate the customer as mistakes happen and the main goal is for the customer to hBs a positive experience and to come back and spend money at your buissnsss... should always accommodate customer especially when there's an allergy involved very disappointing lack of customer service skills needs...