Starbucks Coffee Company — Restaurant in Saanich

I was just in this starbucks, Timothy (I believe), was taking my order. While I was ordering I could they were distracted as they were speaking to the other barista and I ordered a decaf pistachio latte, half sweet, with oat milk. When I got the coffee it was decaf, but nothing else was correct. I want the other barista (with the short hair and lip piercing) to know that I do not blame you!! I did mention that I knew the other worker wasn't listening to me. But I'm not sure if you heard that.

Now I know this is silly for me to even post but I had to catch a bus and I felt bad that the drink was wrong and now I will feel sick from the dairy and sugar, but I do want to point out that it's super important to listen. If you don't have the time to take my order and soak to co-workers, please just ask me to wait a sec or ask them to wait. Multitasking clearly doesn't work. And yes, this is a first world problem, but sometimes it's nice to just have the cup of coffee you asked for. So to the people taking the order, please listen and write the...

Person at the counter asked me what kind of coffee I wanted. Wrote preferences down on the sticker and passes cup to "Barista". This person then makes the drink as per whatever, no regard for customer choices/preferences. No acknowledgement/apology upon having asked to correct the mistake. Why do they even have a Starbucks in here, if they can't live up to the brand name? The coffee/drink regardless of what it is, will taste different here as opposed to any other Starbucks location. Drink recipe not standardized and or employees don't care what it is meant to be. Also imagine having to wait 10 to 20 minutes every time you order something here and then going through that pathetic experience...

This location is the closest one on campus but it's also filled with the most miserable employees. Staff at till never looked at me or seemed friendly. Barista serving drinks just puts them down and goes onto next drink, didn't look at customers as they thanked her. Like I get that university kids need to get work experience but don't work a service job that requires customer interaction unless you wanna show me that you care. If you don't care about my presence, did you care about anything like properly cleaning the machines or making my drink properly?

Coulda been an off day tho, it was Saturday morning and maybe the kids behind the counter were out late the...