McDonald's — Restaurant in Saguenay

I’m thrilled to award this McDonald’s location a resounding 5 stars. You might wonder why, given that McDonald’s restaurants typically pride themselves on consistency — the food, cleanliness, and service standards hardly ever waver from one location to the next. However, my experience at this particular McDonald’s in Shikudemi was remarkably distinct and memorable.

After finishing my meal, an employee approached me — not just any employee, but a lady whose approach reminded me of the attentive service you’d expect in a fine dining restaurant. She inquired about my satisfaction with the meal, specifically noting that I had tried a limited-time offer burger and dessert. Her genuine interest in my thoughts on the food, as well as any suggestions I might have, was something I’ve never encountered at any other McDonald’s globally. This interaction wasn’t just about routine customer service; it reflected a deep care for the restaurant’s quality and a personal commitment to her role.

This level of hospitality was extraordinary, underscoring that McDonald’s Shikudemi isn’t just another chain location. The woman who served me is a paragon of excellence, embodying the kind of passion and dedication that I hope becomes a benchmark for all fast-food establishments. Therefore, I gladly give this McDonald’s 5 stars, hoping that the exemplary service and personal touch I experienced become a hallmark for others in...

Pendant des décennies un des fastfoods les mieux gérés de la région, la qualité du service et surtout l'exactitude est en chute libre totale.

Plus d'une visite sur deux, il y a des erreurs majeures de prix ou d'ingrédients. Deux exemples dans les derniers deux semaines : Un commande pour un Joyeux Festin + un wrap additionnel devient = Deux Joyeux Festins + un moyen frite (le double du prix). Impossible de se faire comprendre du personnel, pour qui la maîtrise du français est déficiente. 25 minutes d'obstinage pour obtenir une correction. Un commande pour le nouveau McCroustillant Ranch avec bacon et extra bacon (payant!) devient = deux pains, boulette brulée, salade, MAYONNAISE. 15 minutes au téléphone à essayer d'expliquer l'erreur à un gérant au français incompréhensible.

Je comprends que la pénurie de main-d'oeuvre vous mène à engager des employés qui ne répondent pas à tous les standards. Travaillant dans la même industrie depuis 4 ans, on vit la même chose dans mon milieu de travail. Cependant, un gérant qui ne comprend pas notre langue, c'est inacceptable.

Cruel manque de gestion compétente de la part des...

The outside parking apparently arent in use anymore.... wich isnt nice when you do your order from the app and cant access some deal that are for inside only but still end up having to go in anyway...

Oh did i mention they arent 24h anymore and the cant removed the dam 24h sign. They also do not do the 24h breakfast anymore...🤦‍♂️ eggs must be too hard to cook in...