Tim Hortons — Restaurant in Saint-Jean-sur-Richelieu

Service has to improve. I mean it shows how much pressure they have to serve the customer quickly and most employees making your sandwich won't take in consideration that you've ask for bread toasted better or my problem is with their strip of uncooked fat they call bacon! I don't know if It's all the same now because I once worked at the Tim close to Wal-Mart and we had thick slice to cook perfectly well to a crisp!! So instead of throwing away the bacon in my sandwich, I decided to politely ask to have my bacon well done and crispy. Deception even if the cashier went to tell the cook showing him on the order screen "well done". It's the last time I throw away part of my...

Hardly ever answer theor phone. They cancel skip orders constantly (even if its 2 hours before close), service can be very poor, the workers are often rude (surprisingly the younger workers are the nicer ones). I almost always get the exact same thing: caramel cappuccino glace and a honey glazed donuts - funny enough though, I never get the same thing. It always tastes different. I wouldn't keep coming back if there were ANY other options within my area. But im not taking a 10 minutes...

I usually only rate places I like to go. On this case I'm making an exception because I used to love Tim's. Some blame the sale of the chain to another holder, but whatever the reason, the quality has gone down hill to a point I threw my meal in the garbage =/. I've noticed the steady decline in ingredient and prep quality on more than one franchise as well. I'm now avoid Tim's altogether unless I'm in a pinch and if so, I would avoid everything but the...