Pizza Hut — Restaurant in Saint John

I’ve managed multiple franchised pizza locations so I understand firsthand the level of effort it takes to maintain consistency across service and product. That’s exactly why I think it’s worth recognizing what this location is doing right.

Over the last 9-10 orders I’ve placed here, the quality has been impressively consistent — not just in the food itself, but in the overall experience. From the pizza to the sides, everything has been well-prepared, fresh, and packaged with care. That kind of reliability is rare in this industry and speaks volumes about the internal standards you’ve clearly put in place.

The staff has also been a steady presence — familiar faces, always polite, efficient, and focused. They may not be the most talkative crew, but they Hustle and I respect that. Maybe a bit more customer engagement or banter during slower moments wouldn’t hurt, but overall, the flow is smooth.

Out of all my visits, only one order didn’t quite hit the mark — and even then, I wouldn’t call it a failure. It was a timed order, and based on the texture and temperature, I’d guess it was made too early and sat a bit too long. It wasn’t a major issue, just one of those things when timing doesn’t line up perfectly. If you’re not already using heat racks, it might be something to consider —

All that said, I think this team should be proud. The consistency, the attention to detail, the efficiency — it all adds up to a location that’s not just surviving in this market, but actively staying competitive. I honestly wonder if some of the other shops in the area realize they’re up against a team that...

The food is meh... Not a welcoming atmosphere when picking up an order which most of Saint John businesses seem to be the same anyhow with no Customer Service skills. After giving this place a chance, after 6 orders- done not wasting my time and money. Did not order thin crust and the crust was paper thin. One worker grabbed a bowl aggressively from another worker. so nasty and he emptied the contents after handling the cash register and did not wash his hands, what a turn off and poor team work-not impressed. My daughter also said she found a hair in her food. Do not recommend this establishment, owner/workers need...

First I'd like to say Eythan in thunder bay, you have excellent customer service skills. The pizza hut store on rothesay is TERRIBLE!!! Ordered 4 pizza's all to be cooked well done, none of which were barely cooked. We even called while placing the order online to say we wanted them well done, and it even shows well done on the receipt. Called back and all they will do is give a discount on a future order. Like I actually care to order again. People work hard for their money and to have it wasted like this is completely unacceptable. To pay almost $60 for almost raw dough and food that's not edible is so...