Dairy Queen Grill & Chill — Restaurant in Salisbury

I felt so bad for "Priya" (server). She looked stressed, tired. Drive through had a line up. A couple was waiting for their order. (They didn't look happy). Two employees left when we came in (around 9pm). Leaving Priya on her own to serve the front while and young gentleman and young girl to do the drive through. Young girl at drive thru looked like she knew what she was doing. On the other had the young man spent more time going in circles, looking like he didn't know what to do. Priya tried to keep up with orders up front (9 people waiting) 2 before me, and 5 after me. Within min people started complaining. I spoke up and stated outloud." IT'S NOT HER FAULT". She was trying her best, young man didn't help by my observation. MANAGEMENT! You are to blame for not training your employees properly. (The young man especially) You need to train them as a team and how to sufficiently work their stations. So this is on you management. Also: management should be uplifting NOT judgmental. You didn't look very helpful before you left. I thanked Priya before I left and said "hope you have a better evening." Customer need to be understanding when workers are trying there best when they have no proper backup. Need more compassion...

Honestly rarely go here anymore because it is consistently the slowest fast food restaurant I've ever been to. Everyone you talk to says the same thing. I don't understand the lack of any urgency at this location. Tonight thought I would give them one more chance ... and this was the last straw: ordered a banana split ... then waited in drive through line for almost 20 minutes ... to be told they just noticed they are out of bananas! You didn't notice that earlier when you used the last banana?? I don't know who the owner is or why they haven't turned this store around yet, after the consistently poor feedback. Obviously does not care. At this point no one wants an apology ... just fix it! Hire responsible staff with some sense of pride and urgency. Have a manager on site that sets that expectation and holds the team accountable and has run a successful fast food restaurant before. Not exactly living up to the franchise criteria to uphold the DQ reputation and basic level of service expected. I wonder if the corporate office gets these complaints. Never again, I give up. ....... Thank you for the response, Fan Relations Team ... but the link you told me to click to contact you...

On January 10th I placed a mobile order like I’ve done many times at other locations. When my wife gets to this location she’s told they don’t have my order that I placed 20 minutes prior. They ask her to park and they’ll bring it to her when it’s ready. She waits 5 minutes then goes back around and they still claim they don’t have our order. She’s then told by what we presume to be the manager to reorder as the order was glitched and it would be refunded. Obviously she leaves and goes to a better place. 30 minutes later I check the app and it shows the order was completed BEFORE my wife left the DQ. The crew stole our food and the restaurant is trying to scam us out of the money.

Do not come here. Unless you want to have to file chargebacks...