Tim Hortons — Restaurant in Sarnia

I've been coming to this tim hortons on a regular basis for 10 yrs twice a day consistently. I never write reviews often but I personally know the owners daughter and hope she reads this to improve her stores horrible customer service. Out of 14 times avg in a week 10 of the times my order is messed up as in wrong items given or made wrong or not given at all. Last 2 times I went I order iced mocha latte the guy at the drive thru gives me an ice coffee. I said this isnt a mocha and I paid 2 dollars more he replyes rude yes it is I said no it isnt so he rolls his eyes and gets staff to get a new one. I have had dealing with wrong items with him a few times, I said you guys are giving wrong items out all the time lately he says well why dont you not come here then was his response. I couldnt believe how rude he was never have I been talked to so horrible by a service person. I go again a few days later I had to repeat my order 5 times the girl didnt understand me this has happened multiple times I get to the window ask her a question she didnt l know the answer. The Manager is standing there and rudely says ya we dont want you back here I couldnt believe it are these people for real well I'll take my 3500 dollars a yr and spend it on confederation timis even though its farther a couple mins. I've been at the other one for 3 weeks now not one problem ,everyones pleasant the lady knows me previous from indian rd she says people complain.all the time about them. Business advice get rid of that horrible bad attitude manager that's been there too long and hates her life and all the young kids that dont give a shot what they give you . If there was a zero I...

Earlier today, I visited the store and ordered an English Muffin and Biscuits, both double toasted. However, upon taking the first bite, I immediately noticed a strong burnt taste. Upon further inspection, I found the corners of the sandwich to be severely burnt.

I returned to the drive thru to inform the staff about the issue and returned the sandwich. One of the team members responded by suggesting that I should request my food to be “lightly toasted” in the future. I explained that double toasted items should not be burnt to that extent, and this was clearly a preparation error. Unfortunately, instead of acknowledging the mistake or offering a proper resolution, the staff member maintained their stance and even suggested that I visit a different Tim Hortons next time.

I found this response both dismissive and unprofessional. As a paying customer, I believe I have the right to raise concerns about the quality of food I receive, especially when it does not meet basic preparation standards. Had I been informed beforehand that “double toasted” could result in burnt food, I might have made a different choice.

I am disappointed with the handling of the situation and would appreciate it if appropriate action is taken to ensure staff are trained to respond more respectfully and professionally to customer concerns...

This morning I had to walk out to avoid being late for work before my order was even taken. The priorities from the workers were seemingly no where to be found, there was no sense of urgency and nobody looked like they knew they’re working in the “service industry”. Unfortunately I wasn’t the only one in line to walk out nor was I the first. I was going to request to talk to a manager had I been early enough to have my order taken (presumably before the restaurant opens). The atmosphere was gloomy and nobody was smiling or looking happy, the boy behind the counter must’ve been high because (no exaggeration) it took him 10 minutes to count a 50 pack of timbits. After my visit I was left extremely dissatisfied. Is it to much to expect the bare minimum set by the other...