Tim Hortons — Restaurant in Saskatoon

If you guys aren't gonna sell 50% of what your supposed to sell during late lunch -supper time and then more than 30 mins to get 3 cars done dont bother being open. Went to the wendys straight after being in that line and waited for 3 other cars as well, you know what's funny though?? It took less than 15 mins for the same stuff i wanted at tims. Service is extremely poor for yall. Had to wait the whole time in the line waiting on nothing when there was nothing we could get. No apology, no clear explanation why you can't do it, no alternatives to it real great customer service 👍🏻 Like if you're advertising that you can get that and make it, and then not even give a good excuse for not wanting to do it, don't bother being open. I try to get a muffin or a donut, - oh sorry we are out of that not making that. What??? Is it not 12pm and you guys don't close till like 10??? Really? I try to get wedges / grilled cheese or a breakfast sandwich, " oh sorry we don't do that anymore" bffr. I'm not going to tim hortons just to get pizza and for it to take a crapload of time just to get done when I could go to any actual pizza place faster. If yall want to be just a pizza place, be just a pizza...

Ordered 2 bacon english muffin breakfast sandwiches and a tea. When I got back to my office, I noticed the breakfast sandwiches came with mold on them.

I called the location and let the cashier know the situation. They offered to replace it but I told them I would be coming back in a few hours to speak with the manager.

I brought the sandwiches back with the tea I ordered before. To the credit of the cashier, a full cash refund of my meal was provided. I was offered a free meal but declined due to the privious experience with the mold.

The cashier did say he would throw out the remaining english muffins. Its just a sad note that anyone who ordered after me may have also had mold in their breakfast.

The manager was on site just before I arrived but would not speak with me until after 0700 that morning as their shift did not start till than. I asked for the managers name and will be following up with them later today.

I have also reported the incident to the health authorities and asked for them to do an inspection of...

Since my last review the chicken wraps have gone down hill actually everything on the menu has really took a dip to the worst. I noticed this at many different t Tim Hortons. Also stop asking is that everything when we are making an order through drive through. After each item we say we get is that everything ? I just realized why McDonald's coffee is better Anyhow I'm really hoping they turn this around.

Ok I'm fed up with this place .. I think I really tried to keep coming back but to be honest seems like Tim Hortons in general are starting to go downhill hard. Coffee terrible, doughnuts not great , service is less than acceptable. They don't get orders right, it's a 50/50 chance. Tim Hortons used to be a place we canadians can say "yes timmis Is a successful Canadian franchise" and we said it proudly. But since it was purchased it has gone downhill. Tim Hortons is not a place I'll be going to anymore....