Tim Hortons — Restaurant in Saskatoon

I visited the drive-thru today and ordered my usual: a bagel with cream cheese, a croissant, and a decaf coffee. Unfortunately, my order was completely wrong. They didn’t toast my bagel and added butter instead of cream cheese. I drove back to have it corrected, and while they did fix the butter mistake, they still didn’t toast the bagel.

On top of that, the staff misheard "decaf" as "dark roast" and gave me a dark roast coffee with "DC" written on the lid even after I corrected my order at the window. I didn’t realize the mistake until 11 PM, when I couldn’t fall asleep due to the caffeine.

This was a really frustrating experience. I’ve been a regular customer since this location opened and have never had an issue until today. A bagel that isn’t toasted is hard to eat, and this kind of miscommunication shouldn’t happen. I hope the manager addresses this by training employees to confirm orders with customers if...

The only thing good about this Tim Hortons is that there is less traffic here than most other locations in the city and that’s all the good.

Most times I place a custom order here it is not fulfilled and they are rarely in stock of the speciality items. They advertise cinnamon buns on their menu and never have them. Their service is very slow and despite being told special instructions on dietary needs they rarely get the order right.

*On a side note, ever since Tim Hortons was sold to Burger King it has become absolute garbage. The prices keep going up and quality and customer care have plummeted. I ordered a medium French Vanilla and got a half cup full; as much as a full small. This is getting out of hand...

it’s one thing to make mistakes, it happens. but when on numerous occasions it is handled rudely, that’s another thing. at least twice at this location there has been a mistake made by an employee to my order(sometimes multiple mistakes at once) which is fine. however when it is mentioned they get upset at the customer. my most recent experience included 2 employees whispering in front of me after i mentioned the mistake in my order where it felt that they were denying the mistake, and then the other very clearly in front of me said “yeah i heard __”(the wrong item they gave me). the item they gave me was nowhere near what i asked for. very disappointed, probably won’t be going back...