Mary Brown's Chicken — Restaurant in St. Albert

Super disappointed. Love Mary browns and have gotten the same thing everytime I have gone. It’s been a long time since we have been here. We stopped in tonight to get two big Mary’s and two tater poutines. Ordering was fine, the manager was friendly. Ate the burger and it was great. Started on the poutine and there was a weird taste. I tried a tater alone and it was fine, gravy was fine but with the cheese tasted bad. Almost like there was mold in the bag. Started to feel sick to our stomach so obviously (being pregnant) I shouldn’t eat this. I went to the counter to see if they could either give me a refund or just some taters and gravy as the poutines were still pretty full. The “friendly” manager was no more and instead a rude one had come out. I explain it tasted bad and would simply like some taters and gravy to replace. She just starred at me with a disgusted look. She started saying I don’t know how they are supposed to taste and said the food is fresh and got suuuuuper defensive. I told her it just doesn’t taste good and would just like something else. She stomped to the back, started speaking to the other girl In the back then came out with taters and gravy. She practically tossed the bag on the counter (even though we were eating in) and just glared at me. I went to grab the bad and said thank you for fixing this and she crossed her arms and walked away. Ofcourse being an emotional pregnant lady, I felt crushed and cried on my way out. (Maybe a little much but I’m emotional, sue me) This was the first time I ate out in a while. This was my treat and it is ruined. I will eat Mary browns again but will NEVER return to this store. Disgusting way to treat...

I arrived at 11 am August 27th. The doors were locked. I waited until 11:05 no indication of doors opening. I knocked on the door as it was raining and it was past opening time. Two staff ignored my knocking. Both staff looked up at me but did not come to the door. I knocked on the window at about 11:15. One staff looked at me but ignored me. I knocked again at about 11:20. One staff member came to the door and asked if he could help me? I asked if they were opening as it was way past opening hours. He said that the manager was not there and they could not open until the manager came. I asked when that would be? He said they are on their way but didn't know when they would get there. I asked if he had an idea of when and he said no. He would not allow me to place an order for food until the manager came and I could not even use the washroom while waiting. I said I could not wait if he didn't know when they would open. He said fine don't wait then. He had no apologies for not opening. He didn't care at all. Another customer also left that had been waiting. I often stopped at this location when I was going out of town. It will not happen again I will never visit this location again as they do not appear to appreciate my business I will visit other locations that do appreciate my business. They can not even trust their employees to take and start an order while waiting for a...

I dont like putting reviews but who knows ..if it can somehow help to make improvements I need to try...guys...please take a bit of time to keep the food fresh...I know ur trying to save the company money but we injest this food and it is barely edibles if u let it sit for so damn long...I admit the chicken was dry a bit as well...but ur Tators were absolutly horrible...and I know they are normally much better...but u guys let it sit too long..please change this because we pay for this and its not fair we gotta eat old food...we bought for 4 people and none of us could finish even half...I know is normal to work more for the paycheck but keep in mind we our eating this so it be awsum if u could have some kind of standard were u dont let the food for sit so long

...anyways..overall...place is clean and service is as good as it can be...I just hope its better next time

To add...u have responded...and I had taken the time to reply and its been over 2 weeks now and you had never responded...so this to me seems to be an attemp to show u care to the public but couldnt care less...ill never...