Starbucks — Restaurant in St. Albert

Our visit to this location was a disappointment mostly because of the guy who took our order. He awkwardly answered my questions as though an interaction about the details of a drink was an inconvenient anomaly, whereas usually Starbucks baristas are so friendly and helpful. Our order was messed up: he billed us for an item but then didn't actually give it to us, he said that there was a discount on something while we were ordering when there wasn't actually (we ordered it because he said there was a certain deal, but then he charged us normal price and we could find no mention of the deal anywhere), and he had my drink made in an atypical way but said it was the usual way it was made (as always, I ordered one of the menu's specialty flavoured frappuccinos, but what I got just tasted like a strong coffee frappuccino. Overall he wasn't the best at customer service and engaging with customers. It appeared that the manager was on site and dealing with inventory, within earshot of the whole visit, and she didn't even acknowledge me so it seems like she didn't care even when her staff had clearly made mistakes, when our drinks weren't correct or when we didn't receive items we'd paid for. In the future I'll avoid this location and will be visiting one of the three other locations within a...

Not really sure what happened there today, but I ordered 2 lattes in store, and people that ordered after me got their iced coffees and water before my first drink was made ... I finally get 1 of my lattes and the girl went on to clean the counter .. as I'm still standing waiting for my other latte. Then a different employee made my second latte 5 minutes after my first was given to me and then he asked if that's all I had ordered, I said yes then he said sorry about the wait, I appreciate his comment because he must of noticed I was standing there for quite some time. I just don't understand how I had to wait so long for 2 drinks??? And how people that ordered after me got their drinks before I did! Not...

Visited in store today in afternoon. Felt like a Christmas drink. Drive thru was busy and there is an awkward approach so I parked and went in. Allowed group of three to go ahead of me as no line up in store. Ordered quickly and then waited over 15 minutes for a tall latte. Busy baristas one looked after drive thru the other one was busy making drinks from online orders and many ppl just showed up and got drinks while the 4 of us stood in store watching the parade. This is unfair to those who took the time to visit in store to be upstaged by phone ordering. Really we r standing there seeing these grabbers come in without spending any time in line and getting served first....