CoCo Fresh Tea & Juice — Restaurant in St. Catharines

I had a very disappointing experience at this location. I ordered a bubble tea ($6.50, which is quite expensive), but the staff never asked me about the sugar level. When I received my drink, I realized it was full sugar, but I actually wanted no sugar.

When I politely requested a replacement, the staff was extremely unwilling to make the change and showed a terrible attitude. They were visibly annoyed, making loud noises while preparing the new drink and even complained to me, saying that next time I should specify no sugar when ordering. However, I was never even asked about sugar preferences in the first place!

For a drink that costs this much, I expected at least decent customer service. Instead, I was made to feel like I was the one causing trouble, when in reality, it was their mistake. If a shop doesn’t even bother to ask about sugar levels, how can customers be blamed for receiving the wrong order?

Very disappointing experience—I won’t be coming back. If management cares about their customers, they should train their staff to be more professional...

Was very disappointed that I wasted $7 on “Brown Sugar Latte”. It felt like I was having plain milk. There was very little brown sugar at the bottom. The top was just plain milk. I thought stirring would help, but no. Just felt like I was having plain milk. Was my first time here but not buying from...

Best thing about Brock is the Coco inside the library! They have such a great selection and are super fast! They even sell Starbucks here and it also really good too. My favourite is Brown Sugar Latte, its always so fresh! The staff are also so nice, my fav spot in Brock for...