Tim Hortons — Restaurant in St. Catharines

HORRIBLE SERVICE!

Just went through the drive through with my friend, ordered 3 drinks (ice coffee with extra milk, london fog and earl grey tea). We order here almost daily around the same time. Each time we order an ice coffee with extra milk and we never get it made correctly at this location. This time when she gave us the ice coffee almost black we politely asked to have more milk in it. She gave us attitude, stormed off, dumped half out with all of the ice and added a little bit of milk giving us back a lukewarm “iced” coffee.

However what really upset us is we asked for a small cup of water (so I could take my medicine), she replied asking ice or no ice, we said iced cause no other restaurant or Tim Hortons location has ever asked us and then she told us we had to pay for it.

We have never paid for a cup of water (tap) ANYWHERE and having been a Tim Hortons employee myself, we never charged for it.

I would have had no problem paying for it but she was so rude and unprofessional about the whole order we just left and went somewhere else to buy water.

I know first hand what goes into the training modules and the fact that she was rude, throwing a temper tantrum and then ARGUED with us over a cup of water is completely ridiculous. Even when we asked to speak to the manager because we then were going to complain about her attitude/poor service in general and always getting our ice coffee made incorrectly, SHE TOLD US NO?! Flat out no she would not get the manager.

The water wasn’t even the problem at this point it was the quality of service. The girl with the glasses needs to go through training again because she clearly wasn’t...

I have been going here to sit down inside with a friend for some time. The recent renovations have taken some getting used to, and I think the worst thing about them is that the removal of the booths seems to encourage the assumption on the part of some of the younger customers that everyone wants to hear what they're saying. This can be extremely tiresome. The reason I'm writing now, though, is that I was there this afternoon, and asked for a glazed old fashioned doughnut with my tea. I noticed that the sign in front of the glazed doughnuts said plain, and vice versa. I pointed this out to the older lady who served me, and she said she had just noticed it. She went on to say that the problem was the young staff on the early shift who essentially don't care about the quality of their work and can't wait to put in their hours and get out again. I asked her if it would help if I made a complaint, and she said no, nothing would change, and she might even get in trouble. Then I asked if a Google review might help, and she said it might. So here it is...

I've searched in vain for a facility that will allow me to post a reply to the reply to my post from Tim Horton's Customer Service, so I'll reply by adding to the original comment. First, do I have your assurance that the lady with whom I had this conversation won't suffer any negative repercussions? Second, what else would you...

I asked for a small double double but got it without any sugar. Did not feel like going inside and ask as those girls already were in attitude. I don’t know what type of attitude they have or why they think they are superior. Talking continuously in their language and clearly it’s about the customers. It was not even busy. Was messing up with the orders guys nearby me and throw my double double to me on my face in such a way like I am a homeless and asking coffee for free. I am not that kind of person leave negative review but they should talk to English in front of customers and treat people with respect. Also they should know how to make a coffee. Majority of those Indian girls work there for immigration or permanent residency as their owner sponsor them that’s why they don’t care about the customer Service. Please owner before you hire try to read...