Subway — Restaurant in St. Catharines

Worst customer service experience I've had in years. And I have been in retail for over a decade so I'm pretty understanding of customer service workers.

I was ordering for co-workers, 2 of the $5 snackwhich meals with the potato rings, and a bag of chips. Went to work to give them their food and there was only 1 bag of the potatoes, so I go to check my receipt and I never got one. So I run back and say "Sorry I think you only gave me one bag of the potatoes and I didn't get a receipt.". She said they were in one bag...And I said "...but they are separate orders, for different people...". And she just looked at me. And I said "well okay can I have an extra bag so they can split it?" Which she gave me. Then gave me my receipt and I went back to my car, only to notice I got the wrong receipt. So I go again, and get the correct one.

As I'm looking, I notice it looked higher than I was prepared for. Prior to going, I was going to place an online order for pick up, but decided I didn't want to use my credit card. But when I put one of the combos in, it was cheaper than what was on. So I double checked, and the chips when ordering online are only $1.59, but I was charged over $2.00 for each. So again, since this is for someone else who is paying, I go in and say I believe I was overcharged for the chips. And she very rudely told me that "That is what we charge for in-store". So I asked "If I were to return everything, then order online for pick-up, thats the price I would get?", for her to reply "Go ahead if you want". So so so rude.

I don't care about the extra dollar or whatever. I understand that the difference in price in-store vs. online isn't her choice, it's Subway itself (which I find to be really stupid, but thats another convo).

At the end of the day, for a couple of mistakes that were made (that I was very polite about), I got treated like I was the inconvenience, like I didn't waist 15 minutes of MY lunch break. This location used to be fantastic, I will not...

I went to this St. Catharines location on Lakeport Rd. at 5:30 Friday Aug. 28th to get get subs for my family. The girl behind the counter walked out, did not have a mask on, did not wash her hands in front of me, proceeded to pull out sub paper and ask me what I wanted. I asked if she was going to put on a mask before preparing my food, and I was told she couldn't wear one due to a health condition. She was literally breathing all over the open food bins, then coughed and didn't even cover her mouth. I will NEVER go to another subway ever again. I left and took my business to Joe Fetas down the street instead. If a food preparer can't be responsible enough to wear a mask during a pandemic, and can't cover her mouth when she sneezes or coughs, health condition or not, that employee needs to find a different job. COMPLETELY UNSANITARY!...

The food was good and the staff too.

Subway, is an American multinational fast food restaurant franchise that specializes in submarine sandwiches (subs) and wraps. It was founded by Fred DeLuca and financed by Peter Buck in 1965 as Pete's Super Submarine Sandwiches in Bridgeport, Connecticut. After several name changes, it was renamed Subway in 1972, and a franchise operation began in 1974 with a second restaurant in Wallingford, Connecticut.

It was the fastest-growing franchise in the world in 2015 and, as of September 2023, has over 37,000 locations in more than 102 countries and territories. More than half its locations (21,796 or 61.1%) are in the United States. It is the largest single-brand restaurant chain and the largest restaurant operator in the world. Its international headquarters are in Shelton,...