Tim Hortons — Restaurant in Stratford

I decided to forego the Tim near my child's school and drove to this new location for a try. The environment is fresh and very beautiful, with a lovely outdoor area where you can enjoy coffee and the afternoon sun. However, the dining times are quite busy, and the indoor space is not very large, so you may need to stand and wait.

Now, Tim's has become just another cold fast-food restaurant, a shadow of the pleasant memories Canadians has. This decline is largely due to management's incompetence and disregard for user experience. Here are the issues:

Men's restroom: According to another people, the sensor lights are poorly designed and often fail to detect motion, leaving you to navigate in complete darkness if you need to use more time.

Cleaning standards: Staff use water-soaked towels to wipe tables, leaving them to air dry or forcing customers to use excessive amounts of napkins to clean up. Customers often end up cleaning before they can enjoy their meal, essentially becoming unpaid workers for Tim's. Additionally, food crumbs or sugar are often brushed onto neighboring tables and chairs, leaving unsuspecting guests to sit in the mess. Basic training in cleaning seems lacking.

Women's restroom: The stalls are very small, and the toilet is awkwardly positioned. The large paper towel dispenser is installed on the side where the toilet is off-center, making it extremely cramped for those with limited mobility.

Staff behavior: Staff like old friends only exist in the memories of Canadians, and now it's the age of cold, fast food culture. The employees act like robotic fast-food workers, devoid of any warmth.

If it weren't for the overall pleasant environment, I would consider abandoning this...

Tim Hortons was introduced to me by my in-laws and wife about 2-3 years ago. It was the best place to get coffee and or donuts. Last year however, I noticed a decline in service. I tend to see mainly teens working there now an I feel as though they don't wanna be there. I say this cause around that time, and now, I have gotten sick from their sausage products. Maybe I have a sensitive stomach but, the sausage tasted different compared to the one's over in London, ON. At the same time I've herd some disturbing things rumors about some of the workers that are not teens such as, criminal history to which they are wanted from in the next town over. Another rumor, revolves around some of the workers getting a lil touchy feely and exposing themselves to teen workers through social media. In conclusion, I know I'm not to trust everything I hear but Stratford is a small town an word gets around. Following this, I believe Tim Horton's by the mall in Stratford,ON needs to start hiring workers that care followed by...

I drive through here a lot because of the convenience of not having to get out of my car with my 11 month old. Frankly there are much better coffee places in town but Tim Horton's does the job when your in need of caffeine. My order is often correct but the reason for my two star review is the customer service here is sub par. I often have to wait a while which I understand because it's a busy location and one of the drive through lanes is out of commission. I am often "greeted" at the drive through window with a "that will be 2.00" no hello, please, or thank you. Than I get a debit machine shoved in my face followed by a coffee being shoved to me before I can even put my debit card down to grab the cofee. Today I got two coffees and before I could even turn and put the first one in my cupholder, the next one is being shoved in my face with a quick goodbye by the staff member... before I can even say thanks the...